Comments on: A Band-Aid and an Ambulance… http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance A food blog that talks about food, produce, recipes, ingredients, restaurants and markets here in the Philippines and around the globe. Sun, 12 Feb 2012 07:01:16 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marketman http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance/comment-page-2#comment-278900 Marketman Mon, 31 Jan 2011 08:58:37 +0000 http://www.marketmanila.com/?p=10060#comment-278900 Michael, thanks for your comments. I will say, however, as a longtime customer of LCM, which I gather is now a part of Lifeline, staff in the past have definitely gladly accepted tips, I know this for a fact, as I tend to give tips when service is good. I never FELT pressured into giving a tip, far from it, I voluntarily gave it and it was accepted. I just had a blood test two weeks ago, and my assistant paid the bill so I am pretty sure there was NOT a tip given in the most recent instance, particularly since the nurse called the night before to delay the appointment by half an hour, and I told her to please be on time as I had an important appointment after the blood test, then she proceeded to show up more than 30 minutes late. Before taking my blood, she asked me to confirm the tests I needed, which were quite a lengthy list which we had PREVIOUSLY faxed to your offices to ensure I had all bases covered. It turns out she had an incorrect list of tests to be conducted and it took another 5-10 minutes to sort this out. She took two other blood tests of staff in our home. By the time she left our home, it was nearly 50-55 minutes AFTER the revised and agreed appointment time. Normally, an LCM or Lifeline visit is over and done with in 10-12 minutes, so this was not a typical experience based on at least the dozen times they have been to our home. But it is the MOST RECENT experience. Michael, thanks for your comments. I will say, however, as a longtime customer of LCM, which I gather is now a part of Lifeline, staff in the past have definitely gladly accepted tips, I know this for a fact, as I tend to give tips when service is good. I never FELT pressured into giving a tip, far from it, I voluntarily gave it and it was accepted. I just had a blood test two weeks ago, and my assistant paid the bill so I am pretty sure there was NOT a tip given in the most recent instance, particularly since the nurse called the night before to delay the appointment by half an hour, and I told her to please be on time as I had an important appointment after the blood test, then she proceeded to show up more than 30 minutes late. Before taking my blood, she asked me to confirm the tests I needed, which were quite a lengthy list which we had PREVIOUSLY faxed to your offices to ensure I had all bases covered. It turns out she had an incorrect list of tests to be conducted and it took another 5-10 minutes to sort this out. She took two other blood tests of staff in our home. By the time she left our home, it was nearly 50-55 minutes AFTER the revised and agreed appointment time. Normally, an LCM or Lifeline visit is over and done with in 10-12 minutes, so this was not a typical experience based on at least the dozen times they have been to our home. But it is the MOST RECENT experience.

]]> By: Michael Deakin http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance/comment-page-1#comment-278896 Michael Deakin Mon, 31 Jan 2011 08:31:06 +0000 http://www.marketmanila.com/?p=10060#comment-278896 @Ed, thank you for your diplomacy. As the owner of Lifeline i can assure you that lifeline and it's crew do not ask, will not ask and will not accept tips. It's very much against our policy. Everyone is more than welcome to call lifeline on 16911 or me directly on 8392012 if they have any concerns, questions or need clarifications on our service. @Ed, thank you for your diplomacy. As the owner of Lifeline i can assure you that lifeline and it’s crew do not ask, will not ask and will not accept tips. It’s very much against our policy.

Everyone is more than welcome to call lifeline on 16911 or me directly on 8392012 if they have any concerns, questions or need clarifications on our service.

]]> By: ed http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance/comment-page-1#comment-278574 ed Thu, 27 Jan 2011 21:58:38 +0000 http://www.marketmanila.com/?p=10060#comment-278574 My family had used the Lifeline Arrows services 2x for the last 8 years. Subscribing to them is worth it regardless of the spectacle the flashing lights bring to our small community. Since we are subscribed to their services through a credit card affilliation, the fee is small. In fact I think several neighbors decided to subscribe too after those incidents, even for a higher fee since they are not in a critical mass. Once, at 1AM for my wife who was in severe abdominal pain, and another when my mother-in-law had a heart attack in the middle of the day while my wife and myself were in Makati working and we live in Paranaque. With the traffic situation when getting to the point of need is crucial and at our confused and untrained state, the presence of a professional who know what they are doing is a life saver, sometimes quite literally. When it happens and saves those whom you care for, it is no laughing matter. By the way, no one ever spoke to me about tipping or asking for one. We should stop this line of discussion specially if it is speculative as it is unfair to those concerned. If it were true, somebody gave the contacts of Lifeline and take it up with them directly. I am not a marketing person for this organization. If you find another who has same or better service, please let me know. In the meantime, to these people SALAMAT PO. My family had used the Lifeline Arrows services 2x for the last 8 years. Subscribing to them is worth it regardless of the spectacle the flashing lights bring to our small community. Since we are subscribed to their services through a credit card affilliation, the fee is small. In fact I think several neighbors decided to subscribe too after those incidents, even for a higher fee since they are not in a critical mass.

Once, at 1AM for my wife who was in severe abdominal pain, and another when my mother-in-law had a heart attack in the middle of the day while my wife and myself were in Makati working and we live in Paranaque. With the traffic situation when getting to the point of need is crucial and at our confused and untrained state, the presence of a professional who know what they are doing is a life saver, sometimes quite literally. When it happens and saves those whom you care for, it is no laughing matter.

By the way, no one ever spoke to me about tipping or asking for one. We should stop this line of discussion specially if it is speculative as it is unfair to those concerned. If it were true, somebody gave the contacts of Lifeline and take it up with them directly.

I am not a marketing person for this organization. If you find another who has same or better service, please let me know. In the meantime, to these people SALAMAT PO.

]]> By: mikey http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance/comment-page-1#comment-264638 mikey Sun, 19 Sep 2010 10:46:23 +0000 http://www.marketmanila.com/?p=10060#comment-264638 @chito who said people from lifeline don't have training? most medics there are emts there are trained by the only emt school in thee philippines. nobody in lifeline claims to be a paramedic, that I assure you. also, they have experienced nurses there who practiced for years in tertiary medical institutions. I'm with lifeline and I take pride in our institution. I'm guessing either you're from another ems service or you just don't know what you're talking about. @chito who said people from lifeline don’t have training?

most medics there are emts there are trained by the only emt school in thee philippines. nobody in lifeline claims to be a paramedic, that I assure you. also, they have experienced nurses there who practiced for years in tertiary medical institutions.

I’m with lifeline and I take pride in our institution. I’m guessing either you’re from another ems service or you just don’t know what you’re talking about.

]]> By: chito http://www.marketmanila.com/archives/a-band-aid-and-an-ambulance/comment-page-1#comment-261684 chito Fri, 27 Aug 2010 16:23:08 +0000 http://www.marketmanila.com/?p=10060#comment-261684 well first they have no training at all....secondly they are happy if you give them first a tip..lastly only in uniforms they say they are paramedics but they are not..........thats life well first they have no training at all….secondly they are happy if you give them first a tip..lastly only in uniforms they say they are paramedics but they are not……….thats life

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