Comments on: Cebu Pacific Flight Delays — Is this CHRONIC???

By: cebupac sux!

cebupac sux! — Mon, 17 Aug 2009 08:22:30 +0000

Lots of horror stories when it comes to Cebu Pacific!

The common joke nowadays is, “you get what you pay for”. This is okay of you have a day to waste. But if you NEED to be somewhere, just take PAL. Costs more, but will save you from the hassle.

Last May, we attended a wedding in Boracay and there were so many instances of Cebu Pacific mess-ups. First, baggages were left behind and received a day or two after. Thank God it happened on the return flight. Imagine if the wedding stuff (clothes, flowers, video/photo equipment) arrived in Boracay after the wedding!?!? Second, a few friends were delayed all of 13+ hours, from an original 6am flight to an 8pm flight, PLUS they all of a sudden re-routed the flight to Kalibo. Other friends re-booked their flight to a later time (paying close to P2000 each), only to have their flight delayed and also re-routed to Kalibo. I on the other hand, was on a PAL flight, and, as we were all in the Caticlan Airport all at the same time, could not believe that i was already at home relaxing when one of my friends texted to tell me that they were in transit to Kalibo. They really need to work on this one. Forget the free C2 drinks and URC snacks, just get us there on time!!!!

Keep it up MM! Great blog!

By: Lesley

Lesley — Thu, 23 Jul 2009 05:14:59 +0000

I took a Cebu Pacific flight to Taiwan and it was delayed for over 3 hours too. It was supposed to leave a certain hour, and I asked the ground crew (who are so unprofessional by the way), how come we have not boarded. She said the flight won’t leave until another hour. I was so pissed because we arrived 2 hours before and there was no announcement of any delays. An hour after, I asked again why we have not boarded. It will leave in another hour daw! It’s like they’re guessing the time of departure. Then they continue chatting with other ground crew members.

They later gave out lousy food from the nearby Mini stop. Extremely not eatable. When the plane finally called passenger to board, I walked towards the boarding entrance and saw a foreigner stick a post-it note by the pillar — “Cebu Pacific sucks.”

By the way, the worst part is — Cebu Pacific uses the new airport terminal where at that time, not a single retail establishment apart from Seattles Best was open. The comfort rooms were too far from most waiting areas too. It was one hell of a wait.

By: april

april — Tue, 14 Jul 2009 17:17:00 +0000

promo fare = poor service
Sometimes you really have to justify the worth of your money,
But not because they are giving / or making us believe that they offer low fares, that would be their excuse to give us POOR SERVICE.

i have a solid experience early this year. the plane has not reached the destination due to bad weather. They claimed that it was not the airline’s fault. The trip was cut to Cebu, supposedly bound to Butuan.

Here’s the thing. If you decide to be left in Cebu, your ticket will be considered good as sold, its like you find your own way on how to reach your desired destination. no refund, no option on getting the next flight available near to Butuan (could be cagayan de oro or davao, you could reach Butuan by bus) but Cebu is a different thing. you have to ride an overnight boat (10-12hour ride and another 700-800 fare)

If you decide to fly back again to Manila, the flight will be rescheduled, not necessarily the day after. No hotel accommodation for passenger not coming frm Manila.

Leaving the people with no choice, no free lunch (the flight was on lunch time)

Pilots and flight attendants were not that accommodating to hungry, furious, desperate passengers… tsk tsk..
atleast those little effort to comfort passengers would somehow show compensation on the airlines shortcoming.. again,
tsk tsk tsk.

POOR SERVICE!!!
POOR CUSTOMER SERVICE!!!

By: june

june — Sun, 05 Jul 2009 12:54:48 +0000

i’m college student here in baguio.. tnx for your comments for now, i have sumthing to write regarding my assignment on management where in we have to choose a company and find its strenth and weaknesses inside and out… and i’ve chosen cebu pacific for my ass. now, atleast i have something to write about it…. jeje.. wala lang… i’m just a first year student and i didn’t experience any flight yet….. jaja.. ang galing nyong mag comment…

By: Felma A. Abellon

Felma A. Abellon — Sun, 28 Jun 2009 02:39:38 +0000

Gusto ko lang po i-share sa inyo ang experience ko sa CP. I travelled from Tacloban-Manila last April 9, 2009, and my flight was delayed for over an hour. May 16, 2009 Tac-Mla is on time, but my return flight last May 20, 2009 was also delayed for over an hour. And the worst is, my baggage didn’t arrive with me as we land Tacloban airport. I immediately reported this to the management, and they promised to collect my baggage and return it back to me. But, hanggang ngayun,hindi pa rin naibalik ang baggage ko despite of so many follow ups.They just kept on promising to do something, which i doubt it.

Hindi lang po delayed flights ang problema sa CP. Really poor service talaga.