When will they do something about it? Only after a plane crash? Do they need a repeat of the CP plane crash in Misamis Oriental before acting? God forbid!

Looks like severe operational problem. Enormous constraints “bottlenecks” in all aspects of the company; service failures, inadequate maintenance system, and process process quality.

Step up Cebu Pacific!!! The company should take this opportunity to turn things around.

People complain – because they paid not just to ride from point A to B but they bought “expectations”. Cebu Pacific had failed to meet that expectation.

Use it as a gauge to leverage your business model. What does your company value? Your objectives (obviously profit), continued failure does not make sense. How are you going to structure your operations-departments? What are your quality conditions? etc…

Outlook of air travel in Philippines is still and will be positive, ika nga “In the Service”.

Good Luck!

ana says:

I almost died on a Cebu Pacific flight. Well, that’s an overstatement but that’s how it felt. Going for our holy week vacation last year to Bohol, we flew Cebu Pacific. Just after take off, black smoke came out from the ac! We became dizzy and we were asked to bow down on our knees. Pretty scary! We circled over Manila bay for an hour and landed right back to the Manila airport. We changed planes right after and that was it, no apologies or anything at all…

August 11th, 2006

Year 2009

August 10, 2009 at 1:52 pm, my sister in law and my nephew was on BOARD CEBU PACIFIC flight 5j-597 bound for DAVAO (CEBU-DAVAO)…the flight schedule was 2pm…so we were amazed and even laughed to our surpised that at LAST CEBU PACIFIC flight 5j-597 was not delayed!!!!!after that, i went to the parking area of Cebu IA to check and perhaps see the plane flying..and it was….at exactly 2:46 PM my sister in law had called me, in a scared VOICE asking, my location and I answered directly WHY? What happened..and I started to feel nervouse because its less than an hour that the plane had take off and i knew that a flight from cebu to Davao was an hour flight.So then she answered, were on a BUS now, the Plane landed back because there was a HUGE BLACK Smoke inside, and not knowing where did it came from and im now shaking, i just dont know what to do.. WHY???????????????????????? Because,with in minutes, where the Passengers starting to notice the SMOKE, “THE CREW OF CEBU PACIFIC VANISHED in Seconds “. The passengers were left hanged, not knowing what was happening right now, until some have started to SHOUT, Some felt DIZZY already,and what about the kids who were on BOARD?…it took them minutessssssssssss to find an answer..but A ZERO CREW to find…until the CREW had simply told the passengers ” DONOT PANIC “……???????????was that a CEBU PACIFIC’s SOP? VANISHED if there are emergencies and later go out and would simply announce” DO NOT PANIC”?????they didnt even got the chance to ask the passengers “how do you feel?, are you OK? do you need something?so IMMATURE!!!!!! This adds to your DELAYed FLIGHT Issues!!!!it wasnt reported until today…August 11, 2009, maybe because they want to HIDE the Incident, much as the CREW had HID yesterday!!!!!until when you can resolve all your Problems.. YOU ARE NOT GIVING your customers convenience RAther you ARE giving THEM the hassles and the THREAT to flight with you again!!!!!