Anyway, i just hope i could get your email so I can forward to you my email to them (it might make a useful reference), i managed to get hold of their marketing manager’s email address, but i wasn’t as successful in getting the top honchos’ emails. I was basically threatening to make a PR nightmare for them, and i do plan to push through with this plan. Hope you could email me back, that would be a small step for this customer, but a giant step for irate cebu pacific customers as a whole!

I checked in last August 5, 2008 for my 145pm flight to manila. I was advised that flight will be delayed & boarding time will be at 4pm. I thought I misheard it so I asked again. The Station Officer, Ms. Grace Tio, snapped, “boarding time at 4pm!”. I even raised my four fingers while asking, “boarding time at 4pm, right?” She was getting irritated at me but she still managed to nod her head.

When I was about to go out from the Cebu Pacific office, I asked the guard on duty if he knew that flight would be delayed. Sensing that he was confused, I went back to the check in counter and asked again Ms. Tio. She retorted “boarding time at 4pm!”

I was no longer surprised when I learned that flight would be delayed that long considering what I heard from the news the night before that flights in Manila were delayed by as long as 30 hours. I was also informed that the previous day flight from Butuan to Manila was cancelled yesterday due to bad weather condition in Manila.

I was already exhausted and hungry at that time. I travelled all the way from Surigao and proceeded directly to airport only to find out that flight would be delayed . Since I would be waiting for more than 3hrs, I decided to go out of the airport and took my lunch somewhere. When I went back to the airport 10minutes before 4pm, I was devastated when I learned that the plane left at 2pm+.

I confronted Ms. Tio about it. She raised her voice when she sarcastically replied, “What I said was, boarding time before 4pm!”. That’s ridiculous! If I had asked her only once, there would be a possibility that I heard it wrong, but I asked her many times! And she was consistent when she said, “boarding time at 4pm!”. Besides, if I heard the word “before”, common sense would tell me to stay in the airport lounge knowing that we would be boarding any time before 4pm.

Ms. Tio then turned her back on me and instructed her staff, Ms. Evangeline Yami Maneja, to talk to me. Ms. Maneja offered to give me a free hotel accommodation worth a measly cost of P700 (without breakfast!) at Caraga Hotel. I argued that I could not stay in that old, messy hotel as it is a dangerous place to stay for a woman like me who is travelling alone. I preferred to go home to Surigao. Unfortunately, she could only give me P300 for my 2-way trip to/fro Surigao. My mother spent P2000 for the fuel cost alone for the 2-way trip and what Cebu Pacific could only give me is P300?! That is really ridiculous! I demanded for the travel voucher (free round-trip ticket) instead (as I’ve heard from a friend that Cebu Pacific gives out this to compensate for the inconvenience). Unfortunately, my demand was not granted.

Not only that, when I asked if I would be provided with my meals considering that I did not bring enough money with me, somebody answered, “eat otap!”. And they laughed. Is that what you call customer service?!

What I really want here is justice and just compensation for what I went through! I’ve never been so humiliated like this in my whole life. This is not to mention the fact that I was already absent from my office for another day.

I’ve been promoting the low fares of Cebu Pacific through my blog at http://houseforsalebutuan.blogspot.com/. And what did I get? A tragic experience like this..

What happens?? Well..As you’ve said.. email no one responses. I think it’s a dummy email they got there. I called their call centre.. hahahaha!!! funny part with these people who are answering the calls are .. they would say .. hold on.. then MUTE.. and will come back after few minutes (if you’re lucky coz most of the time they don’t).. they are so lousy when it comes to answering phone calls!! anyway, when i called they said they’re gonna refund the whole amount.. so i said.. ok.. that’s the least they can do..(i think if you’re a big company.. you should pay for the loss that will occur on your customers’ side..due to the inconvenience they caused…which they didn’t care anyway)..well..today..i got a call and they said only half will be reversed.. damn! what’s happening with cebu pacific!!!???

At first.. I thought cebu pacific was good..but now.. i’m totally disappointed.. I’m so worried that they might stop flights to HK as well..which i’m booked end of next month.. SO SCARY!!!!!!