Comments on: Power Mac Center, Was Lying Really Necessary??? http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary A food blog that talks about food, produce, recipes, ingredients, restaurants and markets here in the Philippines and around the globe. Sun, 12 Feb 2012 12:07:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Abbie http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary/comment-page-3#comment-299732 Abbie Mon, 11 Jul 2011 15:26:58 +0000 http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary#comment-299732 I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect. They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues. I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair. I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with Power Mac. I still don't know how I am going to talk to them about the battery. Do you have any suggestions where I can have my gadgets repaired next time? I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.

They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.

I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.

I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with Power Mac. I still don’t know how I am going to talk to them about the battery.

Do you have any suggestions where I can have my gadgets repaired next time?

]]> By: Kel http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary/comment-page-3#comment-258951 Kel Mon, 09 Aug 2010 04:58:43 +0000 http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary#comment-258951 I am having the same experience. Oh yes! I am still at it! I am having the same experience.
Oh yes! I am still at it!

]]> By: Apple Blog http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary/comment-page-3#comment-256874 Apple Blog Sun, 25 Jul 2010 01:24:42 +0000 http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary#comment-256874 wow, this is really something! actually, i’ve heard of so many bad reviews regarding customer service over at power mac center..i think it is really amazing that you decided to get to the bottom of things and not take the easy way out by just ignoring it and accepting the freebies. wow, this is really something! actually, i’ve heard of so many bad reviews regarding customer service over at power mac center..i think it is really amazing that you decided to get to the bottom of things and not take the easy way out by just ignoring it and accepting the freebies.

]]> By: An all-in-one store for Apple fans « loQal – Business and Finance | Philippines http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary/comment-page-3#comment-239707 An all-in-one store for Apple fans « loQal – Business and Finance | Philippines Fri, 26 Mar 2010 08:14:37 +0000 http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary#comment-239707 [...] August last year, the blog Market Manila posted a rather lengthy entry complaining about alleged bad service by PMC customer representatives. It generated a lot of comments from readers, most of them also [...] [...] August last year, the blog Market Manila posted a rather lengthy entry complaining about alleged bad service by PMC customer representatives. It generated a lot of comments from readers, most of them also [...]

]]> By: jaym http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary/comment-page-3#comment-238805 jaym Thu, 18 Mar 2010 13:22:45 +0000 http://www.marketmanila.com/archives/power-mac-center-was-lying-really-necessary#comment-238805 hey i'm sorry about your terrible experience with power mac,, and to think it's in Greenbelt, Makati City, which is the primary business district in Manila.. ok,, this may sound irrelevant but in an act of desperation , can anyone provide any resolution how i can restore my ipod touch.it's a second gen 16 GB, only the itunes icon and a usb cable with an arrow above it is seen on the screen. who can fix this when we cant even trust the power mac repair staff here in makati. hey i’m sorry about your terrible experience with power mac,, and to think it’s in Greenbelt, Makati City, which is the primary business district in Manila.. ok,, this may sound irrelevant but in an act of desperation , can anyone provide any resolution how i can restore my ipod touch.it’s a second gen 16 GB, only the itunes icon and a usb cable with an arrow above it is seen on the screen. who can fix this when we cant even trust the power mac repair staff here in makati.

]]>