I also have a similar complaint with Citibank involving unauthorized cash advances amounting to P20,000 charged against my supplementary credit card. This happened Nov 07 and up to now (march 08), they still have not resolved my case.

They keep on arguing that we reported the loss of the card after the unauthorized transactions were made. But my point is that that would not have happened if they have sent the notice of pin mailer with receipt. I have requested a screen capture of the atm where the unauthorize transactions were made but they told me the banks (BDO and Metrobank) does not have atm cameras where the transactions were drawn.

I agree, their corporate culture is that of superiority complex being a big, international bank. But the fact is, i think they provide very bad service to their customers here in the Philippines. And whats with all the silly names for officers like Dudes, Dada and Nana? I can assure you in my three months of disputing the unauthorized transactions, I have contacted three people with such nicknames and they are like Senior Manager/VP level positions at Citibank. I think the silly nicknames reflect the the kind of service that you should expect from Citibank

I am conferring with my lawyer friends if I can sue Citibank for potential violations of the “The Service Code for Consumer Banking in the Philippines.” I have patiently dealt with them for three months and I have had enough. I am considering filing a lawsuit with actual, compensatory and moral damages for causing mental anguish. I am on an all out information campaign against credit card fraud here in Manila particularly with Citibank. I am convincing my friends who are using Citibank to either decrease their credit limit or cancel their credit cards altogether.

You have a great site MM. Good thing I found this wite. At least, we have a venue for airing our complaints against Citibank. Thanks

My goldcard was stolen this afternoon (Dec 30 2007).
I only found out in the evening upon returning home when a security officer of the card company called my home to ask if my card was with me. Finding it lost, I immediately asked that it be reported stolen which the officer did.

Charges were already made to the tune of 57K in various high-end boutiques.

I immediately called up a friend who is a junior officer in the bank - he said I would have no liability as I had not signed any charge slips. He said this is quite common - though the process might take some time.

I maintain a deposit with the bank and I opened a time-deposit to ‘guarantee’ the credit limit behind the card. I have a classic card with the bank - they told me that the fastest way to secure higher credit limit is through this process. I did this then because I urgently needed a high credit limit for foreign travel.

Is there any law that protects consumer liability for stolen credit cards in our country? I surfed and found out that in the US the liabilty is at most $50. More importantly, can the bank touch the time deposit which I placed to back-up the gold card. Apart from this I also have another account in the bank.

I have no intention of letting the bad guys win this time (the thieves, the negligent merchants) and I hope that with teh support of crusaders like you I will be better informed and better armed for the fight.

Please let me know your thoughts.
Happy new year to you sir and more power.

1. Send a letter to the bank and indicate the transaction which you are challenging. Ask them for the date, time and location and tell them in the meantime, for safety reasons, you are requesting that you change your ATM card to a new number and code.

2. Ask them to see if they have a camera at the ATM machine that you were supposedly using and if they can produce the tape of the transaction. Almost all ATM machines CAN have a camera and tape transactions.

3. If they do not cooperate, and you keep a substantial amount with the bank, tell them you will move your business elsewhere unless you clarify the transaction in question.

That’s about all you can do, I would think…