Comments on: THE JERK MAGNET STRIKES AGAIN!!!

By: loren

loren — Wed, 29 Feb 2012 18:19:10 +0000

Last I heard, PAL operations are quite a mess these days because of its recent restructuring. Most (or all?) of the employees were laid off. PAL has since then outsourced their operations. I’m sure some old employees were hired by the contractor, though perhaps I’d guess most of the employees you met were probably new at the job. Nangangapa, so to speak, with the jobs and/or the new management.

Though that’s not an excuse for lack of common sense and delicadesa.

By: Ray

Ray — Wed, 29 Feb 2012 15:57:01 +0000

And I am reading this coming off a trip from America myself just two weeks ago. Luckily no untoward incidents even if we flew coach. Saw the tips from your other post and will do that (not the spray paint part, though :P ).

My checked in baggage has a note from the TSA in America that they opened my bag to inspect its contents. I literally got to air my own dirty laundry in the land of milk and honey, and done by someone else for me :P

By: Tiln (QC)

Tiln (QC) — Wed, 29 Feb 2012 07:59:20 +0000

So that’s why there were bag checkers when I arrived last Friday night (Feb. 24) at the airport! I was amazed that I was stopped from leaving the airport and that someone actually checked my baggage sticker to verify if I got the correct luggage. I know I know it used to be standard practice but then the baggage checkers disappeared from the face of the local airports for the longest time. Wouldn’t be surprised if this blog/rant is the reason why baggage checkers are back in place again. :)

By: rita

rita — Sun, 26 Feb 2012 17:37:20 +0000

OMG, I’m so sorry this had happened to you. I can’t believe how callous and how idiotic these people are about other people’s safety. If that happened to me, I would’ve been so livid and sued that airline. Talk about security violation! WOW!

They were “distracted, absent-minded, careless, irresponsible or stupid” — take your pick

…If you ask me – I say, all of the above.

Thanks for not “airing out the dirty laundry.” I don’t think that would be one very pleasant post to see on your blog ;-)

By: Giancarlo

Giancarlo — Sun, 26 Feb 2012 16:24:25 +0000

I try to avoid having checking luggage too much of a hassle. Reading your post confirmed why I do this.

By: Stephanie

Stephanie — Sat, 25 Feb 2012 00:13:09 +0000

My mom recently flew with PAL from Los Angeles to Manila on Feb 2012. She waited for her last checked in luggage for more than two hours and when there was nothing left on the carousel, she went to the PAL counter and was advised that her other luggage was still in Los Angeles and will be loaded in the next flight, which was a day after her flight. She was never advised, along with eight other passengers, that their checked in luggages were still in Los Angeles

She missed her connecting flight to Bicol, booked a hotel in Manila and came back the following day to claim her luggage.When I complained to PAL, all they could tell me is that they offered to deliver that luggage to my mom, but she refused, so it was her choice to stay in Manila. My mom refused because she wanted to make sure that she gets her luggage intact.

My mom also left her Ca ID with the security personnel and asked them for it when she was checking in for her return flight to Los Angeles. She was advised that it was her fault and PAL asked her to pay a P100 fee, for holding her id.

We will not be flying PAL for now. Aside from the expensive airfare, they have the most horrible customer service. Why can’t they be like other Asian Airlines like Korean, Japan, Eva Air?

By: Lava Bien

Lava Bien — Fri, 24 Feb 2012 23:08:38 +0000

Plastered them bags with hella IN-N-OUT stickers, fool this ain’t your bag. hehehe

By: Lava Bien

Lava Bien — Fri, 24 Feb 2012 23:06:10 +0000

I haven’t flown PAL from the states back to PI in a while. I refuse to, (though I still fly with them on some local flights but not by choice). Not the greatest service, food is bleeh, tried to cheat me on my accrued mileage etc., etc. plus it’s less annoying at the airport when you fly nonPAL. Singapore Airline, Cathay and others are way better (younger happier crew hehehe). Airport crew there think you’re just coming in from say HKG or Japan or Korea so they don’t have like 3 crews in each bathroom, s$%% like that.

By: joyce

joyce — Thu, 23 Feb 2012 10:12:25 +0000

PAL in all respects broke basic security. Can’t believe they let you leave the airport with a bag that wasn’t yours.

By: Cris C

Cris C — Thu, 23 Feb 2012 03:43:20 +0000

Hi MM. This is my first time to comment on your website. I just have to add my two-cents to this lost luggage issue. 2 weeks ago the hubby and I flew to Cebu via Cebu Pacific. We arrived at Cebu and waited for our checked-in luggage. After 10-15 minutes, it was clear that our luggage was nowhere in sight! Like you, I approached a CebuPac ground staff who did not know what to do saying this is the first time she encountered a passenger losing luggage! After much ranting and raving at the airport staff, we just left them with our contact details and proceeded to our hotel. Thankfully our luggage was not stolen but loaded on the following flight so it was delivered to us after a few hours. I looked at the tags in our luggage to figure out what went wrong. Apparently, CebuPac’s staff at NAIA Terminal 3 WROTE ON THE BAGGAGE TAGS MANUALLY and indicated the wrong flight number on the luggage! Geez, for the Philippines’ 2nd largest airline, can’t they buy an electronic baggage tag printer??? Sobra naman cost-cutting yan!