We are located in Paco Manila
Tel Nos. 536-1019 and 536-1023
Cell No. 0922-9236761 or 0915-3096669

HARD FLOUR:
Emperor
King
Monarch
Count

SOFT FLOUR:
Queen
Countess

ALL-PURPOSE FLOUR
Baron

CAKE FLOUR
Princess

SIOPAO FLOUR

ROYAL Misua Flour

PRINCE
Noodle Flour
Wrapper Flour (Best for lumpia wrappers)

BAKEBEST Baking Powder

ZUPRIM Bread Improver

536-1019 536-1023
0915-3096669
0922-9236761
jen_oma17@yahoo.com

I’m April, the General Manager of SweetCraft. Thank you for your comment, I saw it as part of my almost-daily habit of visiting Market Man’s blog.

I am truly sorry to hear about your bad experience at SweetCraft. As a shopper and mother myself, I can understand your frustration and wouldn’t wish this experience on anyone.

As with all feedback received from various sources, yours was reviewed with the SweetCraft staff. Upon investigation, we found that this unfortunate situation was caused by two things:

1. Timing (our cash/change fund and receipt books are taken offsite at around 6PM for security reasons, so the staff wouldn’t be able to readily process sales)

2. Internal miscommunication on our part (I was not in the shop and this situation was not relayed to me for resolution, and it was not relayed to you that the staff won’t be able to do sales).

These are merely facts to explain what happen on our end, and not excuses, as we should still have been able to find a way to accommodate you somehow. We usually accommodate last-minute customers, but this time we had failed to so for the reasons given above.

For this, please accept my sincere apologies on behalf of the SweetCraft staff. Rest assured that this has been discussed with the staff and steps taken to help prevent this from happening in the future.

We thank you again for your comment. If not for people who give feedback such as yourself, SweetCraft would not have grown all these years. We are not perfect, but we do try for excellence; if we make mistakes, we make up for them.

I would like to get in touch with you, but unfortunately I don’t have your contact details.

We’d appreciate it if you could email your contact details to us, our email address for customer concerns is sweetcraft@sweetcraft.net.

I would understand if you wouldn’t want to return to our shop, but I would still like to invite you to visit our store once again. I’d be glad to personally assist you.

Sincerely yours,

April Te Seng

I tried my first ever fondant 1 week before Zac’s 1st birthday. With the help of Mommy Joe and you tube, the experience was great. Although I bought the wrong type of sugar, and that day, no powder sugar seemed to be anywhere, thus, we were not able to make one. The next day, I attempted again remembering the procedures of how to make a fondant.

The night before Zac’s birthday, here I was proud that I made my first ever 8” fondant cheese cake especially for Zac. It was cute I would say coz the bear that was supposed to be sitting down, in the morning was already lying down. Thank god for the ready candy flowers I got from Chocolate Lovers, I made the bear look like it was lying on a flower field. ;-)

After seeing that, I was torn between trying to do it again and ordering from Cuppy Puppy. But then again, I thought it would be more meaningful if I do it myself as my personal gift to my babies on their special day.

Thus, 1 week before I was planning to make a dummy cake so it will give me more time to prepare it. After all, I was decided to make 200 cupcakes for my sugar land. So, I decided on making 2 cakes – Bumble Bee and Lady Bug. I chose the simplest. I watched how it was done in you tube. And I would say I can do it.

Again I asked assistance from mommy Joe and Mommy-to-be Crix. We rolled the fondant and we colored it. 1 cake was finished. It looked yummy and nice. I love the yellow color and the bumble bee. It was a Tuesday, 4 days before the big day. And since it was a dummy cake, I felt it will last not anticipating the 2 day-storm that melted my cake away ;-(.

Saturday came, 1 day before the fairytale party, not giving up, we went to get the costumes we had made for the party. Then right after we planned on passing by Sweet Craft in Boni from QC to get big flower candies and mallows. Carla’s Bake Shop would have been ideal only it closes at 5PM and we’re still on the road by then. As per advised by Charlene of Baby Bears, Sweet Crafts closes at 6pm.

So we rushed. Flew our way to the traffic. 6:07 PM as our car hit the driveway to park, our heart jumped for joy seeing the store still alive. All lights open and 2 attendants were still walking around. As we near the door, we saw a stick – the one that guards normally hold that looked like a drum stick – locking the 2 handled together to prevent people from coming it.

Having to see people inside, feeling the aircon still alive, we slightly pushed the glass doors open to make sure they will here us.

“Excuse me. Sir? Sir? Baka pwede pa bumili, 1 minute lang. Kailangan ko lang flowers and mallows.” I humbly pleaded my lips trying to shoot in between the glass door to make sure I was heard. An attendant saw me for sure. He looked at me and headed towards the other direction.

“Please. Emergency. Birthday ng anak ko tom.” Again I humbly pleaded hoping it will validate the consideration more.

There were 2 of us women. Clothed nicely. I don’t think they’d think that we will rob them. Few minutes after, I think 1 attendant got kunsensya seeing us there pleading for just 2 minutes. Then he opened the glass door.

“Sarado na kami eh.”

“Sige na please, flowers lang and mallows kasi birthday ng anak ko tom. Emergency lang. Kahit hindi na kami pumasok.” Which I believe is not so hard to drag from the shelves!

“Sandali.” The attendant said.

Again he left and talked to whom I would assume was the manager.

We were still standing outside for about 10 minutes already. They knew very well that we were outside standing and waiting in the midst of drizzle and pollution from jeeps. Ok I am feeling insulted already by the minute. More so when saw them trying to hide between food stands as if we cannot see them. I knocked 1 more time using my car key, tell me how can they not hear that, the moment I caught 1 person looking at us I knocked again – after all they said – wait lang. Unfortunately again they ignored us.

Had I not pleaded and told them that it was an emergency, had I not humbly begged to buy just 2 things – Mallows and candy flower; had I not respected and held on to what the other person said “wait lang”; and had I not waited for almost 20 minutes with a hope that they will simply hand me what I hoped to purchase; and had we not been 2 women nicely and cleanly clothed and respectfully begging to buy 2 items, then fine we’ll let this pass.

But no, they insulted us further when I asked who their manager was. The stupid attendant who looked (again I assumed at the girl manager) for whatever to say, said “hindi ko alam name nya.”

Then I said, “Pano mo hindi malalaman? Nagtratrabaho ka dyan!” Yes by this time, I was getting mad already – who will not?

Then he said, “bago lang kasi ako dito.” I swear, either he’s stupid or he thinks we are stupid! How can he not know who the manager is? That’s the first person they introduce to you the moment you start working!

Then he said ang may ari nito si April Teh. After saying that, I found the girl who I assumed was the manager if not the owner herself to walked back in and pretended not to see us.

I therefore conclude that this shop has very poor service. Attendants are not competent. Stupid actions were deliberately shown. Gosh, how can you hide between the stands and pretend not to see 2 women whom you have asked to wait!

And as for you April Teh, in this business, service is very important.

6:07 – yes that was closing time. And yes you have the prerogative to not open the doors for us. But we pleaded, you heard. We begged your personnel made us wait. Almost 20 minutes is no joke under the drizzle and pollution. But we took that because as made mention, it was an emergency.

For simple packs of mallows and few pieces of flowers we begged to buy with utmost respect, you humiliated and insulted 2 clients. How dare you! Remember, people remember and people talk. You are not the only bake shop in this country – let alone in Manila. I just hope one day, when you’ll be placed in a situation also for your children, I hope you will not experience what you made me experience