After a long wait, we again looked at the monitor but still there’s no counter number. The flight prior to ours said that it’s been closed. With a panic, we immediately approached one of the guards at the check-in counter and asked him of our flight. It is around 4:50pm which is 50 minutes from our scheduled departure. He took our tickets with one of the passenger we don’t know and gave it to the counter clerk (if that’s how you call them). The clerk named Archie as we heard, showed the tickets to the lady behind the counter and said that’s its okay and asked us to fall in line. We excitedly fall in line and patiently waited since it will be my husband and daughter’s first time in an airplane. After a few minutes, the guard again called the passenger of Kalibo and asked us to go straight to the counter. We were very surprised when we were told that the flight has been closed and we will not make it to the plane. We immediately told the clerk Lovely Martinez and her co-clerk what happened and that it’s not our fault. With a poker face, she again just told us that the flight has been closed and that’s it. It seems that she just wanted us to go home. The clerks were unprofessional and rude. She told us that the final call was announced which we honestly didn’t hear and we believe that there’s none since we heard almost all of the callings. The clerk with Lovely then just leaves while we’re still talking. How rude!! We asked for the manager and Lovely said that there’s no manager and that they’re the only person we can talk to. The clerks did not offer anything to fix our problem and just keep on repeating themselves that the flight has been closed. They just delayed us more. I asked them what we can do and that’s when they told us to re-book or buy new tickets. What?!!! Buy new tickets? What if the passenger only have limited budget? Our entire vacation was ruined! Our situation is very embarrassing! Almost all the people near us are looking at us. We were so frustrated and upset with what happened which again we don’t think is our mistake. I really pity my child since she’s so tired and sleepy.

While trying to figure out what to do, one of the workers in your airline approached us and told us a “modus operandi” in your airline. He told us that your employees were entertaining chance passengers with under the table payment of at least P1500 plus they will still buy ticket. We’re in shock when we heard it and feel that we’ve been a VICTIM. Then, we ate at one of the food stalls and also told them what happened to us. And you know what? They just told us that it almost happen every day. It seems that left passengers is a usual scenario in Cebu Pacific. I’m pretty sure you’re receiving lots of complaint about this. Sadly you’re not doing anything to stop this.

I hate Cebu Pacific!!!

well, marketman im sure you are paid by PAL by writing this “rant”. PAl has it own runway that is why they can handle their flights. PALexpress and AirPhil are sharing the 1 runway in terminal 3 that aggravates the delay of Cebu Pacific. They have their own runway at Centennial right?

And you’ve flown how many times with CP already? At hindi ka pa rin nadadala? It’s your fault man.. You are ranting at your own self.. I pity you for that tsk! tsk! tsk! It’s obvious Pal has fewer flights compared to CP so their OTP is not that bad. You know why? Cause their super old aircrafts can’t keep up with the competition. And they fly less passengers.. so naisip nila “sayang ng fuel..” haha! I’ve read a lot of ranting blogs about CP but their passengers increase everyday.. Kudos! I dont think you are a loss to the company man.. So what poor customer service? you can use cash naman instead of credit card. Important buhay ka makakarating sa destination mo. So what delayed? Lahat na airlines ganun. Blame Palexpress and Airphil for using the runway. :P

+++++ EXCUSE ME TALONG!!!! THE PHILIPPINES HAS ONLY 2 RUNWAYs FOR ALL AIRPORTS HERE IN MANILA!!!!!!!!!!!!! THAT INCLUDES EVEN NAIA1!!!!!!!! SO IF YOU THINK THAT PAL HAS ITS OWN RUNWAY AND YOU WANT TO BLAME PALEXPRESS AND AIRPHIL FOR CEBUPAC’S DELAYS, DUDE, YOU’RE SO STUPID!!! KNOW THE CORRECT DATA MUNA BEFORE POINTING FINGERS AT OTHERS!!!!

READ THIS FRM WIKIPEDIA: NAIA has a primary runway (3,737 m) running at 061°/241° (designated as Runway 06/24) and a secondary runway (2,258 m) running at 136°/316° (designated as Runway 13/31….

THINK FIRST BEFORE YOU SPEAK!!!!

anyway, as luck would have it, i had another dose of cebu pacific’s rotten service. last september 11, i, together with my mother and friends, flew to boracay. our flight was supposed to be at 7:20 am. so i woke my elderly mother up at 4:00 to give her ample time to prepare. we reached the airport at 5:45. upon checking in, we were informed to wait for further announcements as there was news that our flight will be delayed. with my frail mother by my side, i tried to contain all my angst and opted to just shut my mouth up.

alas, around 7am, the news was official. our flight was moved to 9:30.

that boracay trip was my gift to my mom. it’s just so frustrating that everything started so wrong. imagine me having to wake an elderly at 4 am just to make her wait for 3.5 hours for a DOMESTIC FLIGHT??!!??

cebu pacific, what do people need to do and say to make you take action? HURTFUL WORDS DON’T EVEN GET TO YOU ANYMORE. the investments you made on your new planes are all WORTHLESS as your service is terrible. you hear me? TERRIBLE!?!? you might as well get out of the airline business because you are just a waste of airport space. you shame the whole country to foreign tourists. you are no different from public utility buses/jeepneys who will only speed off if their vehicles are already full. you RARELY fly on schedule. next time, you might as well provide us with your final schedule first so we can work around it.

just in case you’re wondering why i still fly via cebu pacific, i made the mistake of buying several sale tickets online months ago.

i don’t normally resort to ranting. when something dissatisfies me, i want it addressed. i am writing here because i have no other relief. i already emailed mr. gokongwei, even mr. henry gaw of the customer service department. no response until now. what even angers me more is that NONE of the FIVE telephone numbers of the customer service department given to me works. isn’t that odd?

i’m just like all of you, someone not spared from the inefficient and unprofessional service of cebu pacific.

apart from the numerous delays i’ve had in more than half of the flights i took with cebu pacific, the last incident which really made me snap involves my palawan flight for december (which i booked and paid for as early as may). just this morning, i received a message via text informing me that my flight for december 2, 2009 at 2:55 p.m. from busuanga to manila will be moved to 11:05 a.m. of the same date. while a difference of 4 hours may be nothing to most people, it is really a big thing for me. i am a diver and i have already made dive arrangements for 1 december. if i will have to fly at 11 am on 2 december, i have to be done diving before lunch on 1 december. it’s a must that divers allow a certain number of hours to pass by before getting on a plane after diving.

So after getting that message, i went to their website and checked out their policy on flight sched changing. this is what’s stated:

9.2 Cancellations and Change of Schedule
At any time after a booking has been made we may change our schedules and/ or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or security.

Wanting to know what the reason is behind the sudden change in schedule, i called up cebu pacific (7020888). a certain “reema” accepted the call. after telling her what my problem is, she said that keeping the original schedule, as per my request, is impossible because THE AIRCRAFT FOR THE SAID SCHEDULE IS ALLEGEDLY (OR WILL BE) UNDER MAINTENANCE.

HAD REEMA GIVEN ME A MORE PLAUSIBLE EXCUSE, I WOULD NOT HAVE BLOWN MY TOP OFF. WHAT SHE DID NOT KNOW WAS THAT I CHECKED THE AVAILABLE FLIGHTS FROM BUSUANGA TO MANILA ON THE WEEKENDS BEFORE AND AFTER MY SCHEDULE AND ON SAID DATES, THE AVAILABLE FLIGHTS WERE TWO. ONE IN THE MORNING (11:05 am, just like the schedule she was giving me), AND ANOTHER IN THE AFTERNOON (at 2:55 pm, the time i had reserved). AFTER ASKING HER HOW IT IS POSSIBLE THAT THE AIRCRAFT SHE CLAIMS WOULD BE UNDER MAINTENANCE ON 2 DECEMBER (A WEDNESDAY)WOULD BE FLYING ON NOV. 28, 29, 30, AND DEC. 4, SHE GAVE ME ANOTHER NUMBER (8539872) TO CALL. WHEN I CALLED THAT NUMBER, I WAS GIVEN ANOTHER NUMBER(2905271-72), WHICH, UNTIL NOW, IS “TEMPORARILY UNAVAILABLE.”

IT DOES NOT HAVE TO TAKE AN EXTREMELY INTELLIGENT MAN TO DECIPHER THAT THE REASON WHY THE AFTERNOON FLIGHT IS BEING CANCELLED IS BECAUSE NOT TOO MANY PEOPLE BOUGHT IT. IN OTHER WORDS, THE AFTERNOON FLIGHT WILL BE MERGED WITH THE MORNING FLIGHT SO THEY CAN SAVE ON FUEL, NEVER MIND THE HASSLE AND INCONVENIENCE IT WILL CAUSE ME.

MY POINT IS, WHY OFFER IT IN THE FIRST PLACE????? WHAT RIGHT HAVE YOU TO JUST NOT DO GOOD ON A PERFECLY VALID CONTRACT YOU ENTERED INTO WITH PAYING PASSENGERS? IS IT BECAUSE WE BOUGHT THE TICKETS ON SALE???? WE MAY HAVE TAKEN ADVANTAGE OF A GOOD DEAL WHEN WE BOUGHT THOSE SALE TICKETS, PERO HINDI KAMI MGA PATAY-GUTOM NA PWEDE NYONG LOKO-LOKOHIN DAHIL SA MURA LANG ANG IBINAYAD NAMIN.

I HAVE YET TO FIGURE OUT HOW TO RESOLVE THIS DILEMMA. I WILL NOT AGREE TO FLYING THAT EARLY (11:05) AND LET CEBU PACIFIC RUIN MY VACATION. I WILL LIKEWISE NOT AGREE TO A REFUND BECAUSE THE MONEY THEY WILL GIVE ME BACK WILL NOT BE ENOUGH FOR A NEW TICKET WITH PAL. I WILL DEMAND THAT THEY PURCHASE ME A PAL TICKET WHICH HAS AN AFTERNOON FLIGHT. MABUTI NA LANG, I’M FLYING VIA PAL FROM MANILA TO BUSUANGA!

cc:

MR. GOKONGWEI (VIA EMAIL)