The common joke nowadays is, “you get what you pay for”. This is okay of you have a day to waste. But if you NEED to be somewhere, just take PAL. Costs more, but will save you from the hassle.

Last May, we attended a wedding in Boracay and there were so many instances of Cebu Pacific mess-ups. First, baggages were left behind and received a day or two after. Thank God it happened on the return flight. Imagine if the wedding stuff (clothes, flowers, video/photo equipment) arrived in Boracay after the wedding!?!? Second, a few friends were delayed all of 13+ hours, from an original 6am flight to an 8pm flight, PLUS they all of a sudden re-routed the flight to Kalibo. Other friends re-booked their flight to a later time (paying close to P2000 each), only to have their flight delayed and also re-routed to Kalibo. I on the other hand, was on a PAL flight, and, as we were all in the Caticlan Airport all at the same time, could not believe that i was already at home relaxing when one of my friends texted to tell me that they were in transit to Kalibo. They really need to work on this one. Forget the free C2 drinks and URC snacks, just get us there on time!!!!

Keep it up MM! Great blog!

They later gave out lousy food from the nearby Mini stop. Extremely not eatable. When the plane finally called passenger to board, I walked towards the boarding entrance and saw a foreigner stick a post-it note by the pillar — “Cebu Pacific sucks.”

By the way, the worst part is — Cebu Pacific uses the new airport terminal where at that time, not a single retail establishment apart from Seattles Best was open. The comfort rooms were too far from most waiting areas too. It was one hell of a wait.

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i have a solid experience early this year. the plane has not reached the destination due to bad weather. They claimed that it was not the airline’s fault. The trip was cut to Cebu, supposedly bound to Butuan.

Here’s the thing. If you decide to be left in Cebu, your ticket will be considered good as sold, its like you find your own way on how to reach your desired destination. no refund, no option on getting the next flight available near to Butuan (could be cagayan de oro or davao, you could reach Butuan by bus) but Cebu is a different thing. you have to ride an overnight boat (10-12hour ride and another 700-800 fare)

If you decide to fly back again to Manila, the flight will be rescheduled, not necessarily the day after. No hotel accommodation for passenger not coming frm Manila.

Leaving the people with no choice, no free lunch (the flight was on lunch time)

Pilots and flight attendants were not that accommodating to hungry, furious, desperate passengers… tsk tsk..
atleast those little effort to comfort passengers would somehow show compensation on the airlines shortcoming.. again,
tsk tsk tsk.

POOR SERVICE!!!
POOR CUSTOMER SERVICE!!!

Hindi lang po delayed flights ang problema sa CP. Really poor service talaga.

Over 14 months and my refund hasn’t been processed, I don’t even think they’ve done anything regarding the booking and money owed. I will never deal with this airline again, I refuse to sacrifice my hard earned money for service that is comparable to the trash being brought out to the garbage bin. I would give them a harsher review to let everyone know what I think of Cebu Pacific Air.

During my last visit there, I kept stating at the top of my lungs so everyone could hear, “It’s so easy for me to give you MY MONEY and for your company to take it. But when I want MY MONEY back, you’re company finds every way possible to keep it. It doesn’t belong to you, it belongs to me.”

Do not take it on us that you were not hired by PAL or other airlines far better than yours.

I have been trying to book a flight to Manila from Cebu for NEXT Month. I have been trying for the last 5 days with 2 credit cards and a handfull of cash.

I tried online; system error with 2 cards.

I tried the hotline, the agent just told me they cant process the cards. The same cards that we use everywhere else. After he told me that they were not able to process the cards he just stopped talking to me and somewhat waiting for me to hang up. I told him his job was to help me find the solution and not wait for me to hang up. I dont know if he realizes that his job is Customer Service NOT Customer UN-Service.

I tried going to a ticketing office where I found myself waiting for 100 people ahead of me to get done. I looked for the manager to get some explanation, some smooth talking even, or at least an apology. But of course, they treat you like you have to beg them to take your money.

We give them the revenue to pay their expenses and their freaking salaries!

Can anyone give me Lance Gokongwei’s email address?

What is the counter part of the US Better Business Bureau in the Philippines?

i am a balikbayan travelling with my 3 minor children and we were booked for our domestic flight to iloilo on feb 19 with 20kgs baggage allowance. to my surprise, i was informed at the counter that we are allowed only 15kgs per passenger. i tried to insist as politely & best i could that we were advised of the 20kgs baggage allowance when we made the booking but the girl at the counter just said that they are cutting the 20kgs to 15kgs bcoz of the low-fare promo and she even blamed the travel agency for not informing the travellers of the new baggage allowance. she’s not even polite! and seemed sarcastic to me! why, is it our fault that they have this promo? they will offer low-fare rates and then they will overkill their customers in charging too much for excess baggage? imagine my horror when she told me that i will be charged p100/kg for our excess baggage for a total of p4,500!

i still keep my cool and tried to negotiate that maybe they can give us consideration being balikbayans and that i am travelling with 3 minor children and it is very difficult for us to handcarry an extra 6-7kgs each! my God, these people (& this company) are just plain inconsiderate and said that it is not possible at all (fuck them!) in short, they charged me an extra p4,500 for our excess baggage! i am so tired already from our international flight attending to 3 kids to be harassed like this! i have been looking forward to be in the Philippines again (my beloved country) but i feel like im being robbed of my hard earned money by cebu pacific right at that moment! and as if adding insult to injury, we were asked to pay an extra p200 each for terminal fee! halleluiah! what is this?! it is indeed very sad that on our first day of vacation, in our own country, my family were already held up at the airport!

what’s more, our flight was delayed more than 1hour! my golly, will they ever fly on time? finally, when we were already on board, carts of goodies started rolling down the aisle and my kids unfolded their tables for the coming snacks. surprise again! they are for sale!!! i almost laugh aloud in embarrassment & annoyance bcoz i don’t have any idea that this is now the business trend in domestic travel esp. in cebu pacific! ha-ha! it’s so pathetic…if not funny!

for our other domestic flights during our vacation, we booked with pal.