Comments on: Cebu Pacific – “YOU’RE SO DAING!!!”

By: noel pocot

noel pocot — Wed, 02 Sep 2009 03:34:44 +0000

file a case!

By: mvc

mvc — Tue, 25 Aug 2009 23:54:32 +0000

Cebu Pacific is an accident waiting to happen. Basing from the experiences of CP passengers in this blog, there have been near mishaps during flights. The CAB or other government regulatory agencies should do something to correct the situation.

When will they do something about it? Only after a plane crash? Do they need a repeat of the CP plane crash in Misamis Oriental before acting? God forbid!

By: Blue Knight

Blue Knight — Thu, 20 Aug 2009 19:13:20 +0000

CEBU PACIFIC SHOULD HIRE INDUSTRIAL ENGINEERS, IT PROFESSIONALS, EXCEPTIONAL SUPPORT MANAGERS AND TECHNICIANS!!!

Looks like severe operational problem. Enormous constraints “bottlenecks” in all aspects of the company; service failures, inadequate maintenance system, and process process quality.

Step up Cebu Pacific!!! The company should take this opportunity to turn things around.

People complain – because they paid not just to ride from point A to B but they bought “expectations”. Cebu Pacific had failed to meet that expectation.

Use it as a gauge to leverage your business model. What does your company value? Your objectives (obviously profit), continued failure does not make sense. How are you going to structure your operations-departments? What are your quality conditions? etc…

Outlook of air travel in Philippines is still and will be positive, ika nga “In the Service”.

Good Luck!

By: ryl

ryl — Tue, 11 Aug 2009 05:14:59 +0000

This was one of the comments posted :

ana says:

I almost died on a Cebu Pacific flight. Well, thatâ€™s an overstatement but thatâ€™s how it felt. Going for our holy week vacation last year to Bohol, we flew Cebu Pacific. Just after take off, black smoke came out from the ac! We became dizzy and we were asked to bow down on our knees. Pretty scary! We circled over Manila bay for an hour and landed right back to the Manila airport. We changed planes right after and that was it, no apologies or anything at allâ€¦

August 11th, 2006

Year 2009

August 10, 2009 at 1:52 pm, my sister in law and my nephew was on BOARD CEBU PACIFIC flight 5j-597 bound for DAVAO (CEBU-DAVAO)…the flight schedule was 2pm…so we were amazed and even laughed to our surpised that at LAST CEBU PACIFIC flight 5j-597 was not delayed!!!!!after that, i went to the parking area of Cebu IA to check and perhaps see the plane flying..and it was….at exactly 2:46 PM my sister in law had called me, in a scared VOICE asking, my location and I answered directly WHY? What happened..and I started to feel nervouse because its less than an hour that the plane had take off and i knew that a flight from cebu to Davao was an hour flight.So then she answered, were on a BUS now, the Plane landed back because there was a HUGE BLACK Smoke inside, and not knowing where did it came from and im now shaking, i just dont know what to do.. WHY???????????????????????? Because,with in minutes, where the Passengers starting to notice the SMOKE, “THE CREW OF CEBU PACIFIC VANISHED in Seconds “. The passengers were left hanged, not knowing what was happening right now, until some have started to SHOUT, Some felt DIZZY already,and what about the kids who were on BOARD?…it took them minutessssssssssss to find an answer..but A ZERO CREW to find…until the CREW had simply told the passengers ” DONOT PANIC “……???????????was that a CEBU PACIFIC’s SOP? VANISHED if there are emergencies and later go out and would simply announce” DO NOT PANIC”?????they didnt even got the chance to ask the passengers “how do you feel?, are you OK? do you need something?so IMMATURE!!!!!! This adds to your DELAYed FLIGHT Issues!!!!it wasnt reported until today…August 11, 2009, maybe because they want to HIDE the Incident, much as the CREW had HID yesterday!!!!!until when you can resolve all your Problems.. YOU ARE NOT GIVING your customers convenience RAther you ARE giving THEM the hassles and the THREAT to flight with you again!!!!!

By: Raymund

Raymund — Sat, 08 Aug 2009 09:05:29 +0000

nakow….pambihira..hindi ko pinapansin itong mga delays nila dati, kaso nabasa ko din yung mga ibang blogs tungkol sa cebu pacific, pati din ito…lilipat na talaga ako… sayang ang oras at masasagip pa ako sa sakit ng ulo

By: Leana Somera

Leana Somera — Sat, 25 Jul 2009 02:57:36 +0000

#@&%! Cebu Pacific! Call center agents are brainless idiots!!! We booked for a flight going to Caticlan, and requested for such and such date. We called to change the time since the route changed instead of Caticlan we will be landing in Kalibo. The #$@!& idiot agent, change the date of the return ticket (one day behind). When we asked for the help of the stupid manager in the airport after we noticed in the e-ticket that the flight date had changed and relayed the story, he said he cannot do anything about it, but go to PAL and buy a ticket from there!!! How poor and brainless damn idiots!!!! From the top authority to the smallest employee are nothing but idiotic crap! WIll never fly again thru Cebu Pacific! Cheap , no quality, poor service ..

By: Reesie

Reesie — Thu, 16 Jul 2009 08:21:04 +0000

I’m with you Marketman, 100% I think I’m beyond angry and am now just plain old numb with Cebu Pacific’s blatent incompetency. I’ve emailed my cashed-up foreign friends in-country my current experience (refund taking over 8 months), and I really hope they forgo flying Cebu Pacific and take their money elsewhere. I certainly will be.

By: Ryan Andres

Ryan Andres — Tue, 14 Jul 2009 09:54:34 +0000

CebuPac sucks. They really are more concerned about profit rather than customer satisfaction. Not only that, they f@#k you over with “rebooking fees”, “rescheduling fees”, and, here’s the kicker: a “REFUND FEE”… What the f@#k?!?!?!

I was supposed to fly to HK with my family; unfortunately my passport was only a month valid before expiry. So they didn’t let me board. I said, ok, my bad then.

Imagine my surprise when I called them to ask for a refund, the agent on the phone told me that I had to pay a “Refund Fee” in order for me to get my money back. Irritated, I asked them how much it was. It was 5k!!! Php5,000.00!!!! WTF?!? To top it all off, the ticket only cost me Php3.5k!!!

So I said, I ain’t stupid,am not gonna pay your stupid fee, just rebook the ticket then.

“Ok sir, upon payment of the rescheduling fee and the rebooking fee, we can go ahead and rebook you.”

Wow…

By the way, the “rescheduling” and “rebooking” fees? 5k total. All in.

Hey Gokongwei, go f@#k yourself.

By: Richard Adams

Richard Adams — Mon, 29 Jun 2009 14:59:56 +0000

I have been trying to make a simple purchase (Bangkok to Manila) on Cebu Pacific’s website for more than a week. I have tried using all of my credit cards, all of which are valid. They are declined, one after the other.

Then I realize: Cebu Pacific does NOT want you to be able to buy a promotional rate ticket on their own website — They want you to come to the airport so you have to pay the HIGHER price!

SHAME ON YOU CEBU PACIFIC — do us all a favor, go out of business!

By: Lance

Lance — Mon, 29 Jun 2009 09:05:37 +0000

Cebu Pacific cancelled our flights…twice..April 14 and 15, we were on the return trip from Coron to Manila, they say it was due to weather problems, what the hell, all other airlines were operating on those days, they didn’t help with anything, basically after they announce that the flight was cancelled all personnel seem to vanish on thin air. On the third day, the extra flight scheduled for all the strandeds were 7 am, guess what, it came at a whopping 11 am. Basically we got stranded for 3 days on an island due to a wrong choice of airlines, what a hassle that caused us.

I’m also currently running on day 200+ with my refund. They claim the refund turn around time is 60-120 days, bunch of false marketing to me.