Their blue basket and big cart rule really is stupid and I have told them twice. I stopped at that number cuz they do not seem to get my point and I was just wasting my time and effort explaining to deaf ears or is it just deaf ears?

Other things that irritate me in SM is the way they “throw” the items after they scan it. I mean I choose fruits with no bruise but then you’ll just do that? Why did I even choose in gthe first place? Second is when I pay using my atm/debit card. They just swipe and swipe repeatedly and will tell me it’s denied. It’s because they just keep assuming it is a savings account when it’s a current account. It’s in their SOP right? So now I don’t wait for them to ask me, I tell them immediately it’s this account type but then they wouldn’t listen so they will choose savings again and it will be denied! Wow!

I have to say I hate that moron look the cashiers give to us shoppers as if we really are morons! More so, I hate how Filipinos react to complaints. It’s as if we’re just fuzzy, that we are maarte. Most Pinoys are just so used to it that they perceive it as if it’s normal to receive such treatment. And I’m a bitch if I complain about it.

to think the other counters/cashiers are empty and yet we have to fall in line and follow their stupid policies. same thing happened to me and my wife in “Stupid Market Cebu”…not only did we fall in line (after my wife complained), the worse thing was they let a tourist/foreigner (with the same colored basket) pay in the “big carts only” lane and the cashier just let her thru. talk about colonial mentality, i mean when do we learn, they should have a customer service 101 training or something.
oh well…i hope their management would do something about this crappy service and lame policy NATIONWIDE.

One day, I encountered a little boy about 4 years old bawling for his mommy. I immediately approached and tried to pacify him, asking what his mom was wearing so I could help locate her. After a few minutes, and now merely teary-eyed, we were walking hand-in-hand to the “Customer Service” counter to have have his mother paged. To everyone’s relief, his mom had the same idea and we bumped into her there.

Oh, and where were the staff members during this entire time? A few feet away doing their stupid song and dance routine, drowning out the child’s cries. “Customer Service” indeed.

Also, I’d like to point out to the readers who keep on saying ‘only in the Philippines’ or ‘only with Filipinos’ whenever something’s not done properly that inefficiency, corruption and stupidity crosses cultural identities and races, why do we belittle our own race is totally beyond me. And it’s amusing to see how a non-Filipino living in the Philippines kept on insisting that long queues and clueless supermarket staff can also be experienced in the US and elsewhere, some Filipinos are only too keen to generalise that customer service especially those provided by Filipinos is just downright bad. Being critical of our flaws as a race and as a nation is acceptable but implying that what we do as Filipinos is always sub-standard is just hurtful and untrue.

Marsha-n, ITS NOT ABOUT SM EMPLOYEES…ITS ABOUT THEIR SUPERMARKET REGULATIONS. Wag naman below the belt…MM, paki moderate naman ng ibang posts pwede….:(( thanks a lot.