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	<title>
	Comments on: How (NOT) to Activate an HSBC Premier Credit Card in the Philippines today&#8230;	</title>
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	<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today</link>
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		<title>
		By: hk		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-699292</link>

		<dc:creator><![CDATA[hk]]></dc:creator>
		<pubDate>Sat, 23 May 2015 02:40:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-699292</guid>

					<description><![CDATA[I cancelled my HSBC platinum visa card because of bad service.  Last June, they asked me to cancel my card because of suspected internet fraud and I requested for a replacement.  I was only able to get hold of the card replacement by December (after 6 months).  I called for the activation of my card but when I tried to use it at the malls, it didn&#039;t work.  So I called and reported to them the error.  They said the magnetic strip was damaged and they will replace my card with chip. No replacement arrived in 3 months.  So I called again and they said my address is not secured and I need to give another address.  I told them that ever since for 6 years this is the address for my card and I dont have an alternate address. Right there and then, I asked to just cancel my card. I also dont want to pay for 5k annual fee for a card that I wasnt able to use for almost a year.  HSBC doesnt know how to value their clients.  I was never delinquent and I always pay the whole charged amount on time.  Worst customer service ever.  They didnt even tried to stop me from cancelling my card. Lol.]]></description>
			<content:encoded><![CDATA[<p>I cancelled my HSBC platinum visa card because of bad service.  Last June, they asked me to cancel my card because of suspected internet fraud and I requested for a replacement.  I was only able to get hold of the card replacement by December (after 6 months).  I called for the activation of my card but when I tried to use it at the malls, it didn&#8217;t work.  So I called and reported to them the error.  They said the magnetic strip was damaged and they will replace my card with chip. No replacement arrived in 3 months.  So I called again and they said my address is not secured and I need to give another address.  I told them that ever since for 6 years this is the address for my card and I dont have an alternate address. Right there and then, I asked to just cancel my card. I also dont want to pay for 5k annual fee for a card that I wasnt able to use for almost a year.  HSBC doesnt know how to value their clients.  I was never delinquent and I always pay the whole charged amount on time.  Worst customer service ever.  They didnt even tried to stop me from cancelling my card. Lol.</p>
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		<title>
		By: jayme		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-673046</link>

		<dc:creator><![CDATA[jayme]]></dc:creator>
		<pubDate>Fri, 23 May 2014 14:04:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-673046</guid>

					<description><![CDATA[My brother is out of town and has lost his card. Im just trying to find the international number to call so he can report it. I&#039;ve been on hold on their hotline for almost 20 minutes. Their customer service/call center is crap!]]></description>
			<content:encoded><![CDATA[<p>My brother is out of town and has lost his card. Im just trying to find the international number to call so he can report it. I&#8217;ve been on hold on their hotline for almost 20 minutes. Their customer service/call center is crap!</p>
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		<title>
		By: cheryl		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-591721</link>

		<dc:creator><![CDATA[cheryl]]></dc:creator>
		<pubDate>Tue, 24 Sep 2013 06:11:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-591721</guid>

					<description><![CDATA[Security Bank is the same! I was calling their hotline a few days ago, and they do not have an option to talk to an operator!]]></description>
			<content:encoded><![CDATA[<p>Security Bank is the same! I was calling their hotline a few days ago, and they do not have an option to talk to an operator!</p>
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		<title>
		By: Nick Roberts		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-590728</link>

		<dc:creator><![CDATA[Nick Roberts]]></dc:creator>
		<pubDate>Mon, 23 Sep 2013 16:02:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-590728</guid>

					<description><![CDATA[I bank with HSBC in the UK and I always notice my calls going through to a call centre in the Philippines (I suspect Commonwealth Ave in QC). I&#039;ve never had anything but great service from them, so quite surprised HSBC can&#039;t offer the same service to the local market (I realise they are completely separate subsidiaries though...)]]></description>
			<content:encoded><![CDATA[<p>I bank with HSBC in the UK and I always notice my calls going through to a call centre in the Philippines (I suspect Commonwealth Ave in QC). I&#8217;ve never had anything but great service from them, so quite surprised HSBC can&#8217;t offer the same service to the local market (I realise they are completely separate subsidiaries though&#8230;)</p>
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		<title>
		By: RoBStaR		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-586810</link>

		<dc:creator><![CDATA[RoBStaR]]></dc:creator>
		<pubDate>Sat, 21 Sep 2013 12:49:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-586810</guid>

					<description><![CDATA[I can truly say banking in the Philippines is similar to getting your wisdom tooth pulled all at once.
Scenario 1: Data was compromised at corporate HQ, so they decide to lock my ATM card without prior notice. Luckily I had a few cash on hand to make it for a few more days. I called the hotline to find out what was going on with my ATM card since there was no notice. They then proceeded to tell me the above excuse, but couldn&#039;t quite say how it was compromised at HQ.	I then inquired why wasn&#039;t I notified via text or email since they have those information and sends me garbage promotion all the time. They apologized and couldn&#039;t explain that as well. Since you have to apply in person to get a replacement ATM card, I go to my branch and request a new card, and wanted to withdraw some money since I was running low. You just can&#039;t fill out a withdraw deposit and hand that in since I have a checking account. The process would be for me to write a check to myself to be cashed. Who carries a checkbook around nowadays? Since I didn&#039;t have my checkbook, they wanted to charge me P25 to use their check in order for me to get some money. I just laughed at the teller, and reiterated the fact that you guys locked my ATM at no fault of my own and you want me to pay P25 to get some cash out? Requested for the manager and was finally waived.

Scenario 2: I had issued a year&#039;s worth of post dated check to my landlord. His place got broken into and those checks were taken. I call the hotline and try to cancel the checks issued by providing them the numbers and was told I had to go to my local branch to personally apply for that.
Next day, I go into my local bank and they tell me thank you for providing the checks numbers but it&#039;s not a guarantee that it would stop those checks from being cashed by the bank. So if someone wanted to deposit the stolen checks to his bank or whatever means, and despite you warning your bank about those stolen check numbers, YOUR bank will have to charge you P1000 per checks refused. uh???? so the reason for me notifying my bank of stolen checks is what??? apparently means nothing. The only way to safeguard yourself is to close your bank account and open a new one. Ok, that makes perfect sense.

Finally back in NY, I opened a checking account online without ever having to visit a bank. I can take pictures of a check and have that deposited into my account while sitting at home. Went to the bank and had an ATM card issued in 3 mins (not 3 days) since I could not wait 3 days for the mailing to arrive. Convenience...it&#039;s somehow lost in the Philippines.]]></description>
			<content:encoded><![CDATA[<p>I can truly say banking in the Philippines is similar to getting your wisdom tooth pulled all at once.<br />
Scenario 1: Data was compromised at corporate HQ, so they decide to lock my ATM card without prior notice. Luckily I had a few cash on hand to make it for a few more days. I called the hotline to find out what was going on with my ATM card since there was no notice. They then proceeded to tell me the above excuse, but couldn&#8217;t quite say how it was compromised at HQ.	I then inquired why wasn&#8217;t I notified via text or email since they have those information and sends me garbage promotion all the time. They apologized and couldn&#8217;t explain that as well. Since you have to apply in person to get a replacement ATM card, I go to my branch and request a new card, and wanted to withdraw some money since I was running low. You just can&#8217;t fill out a withdraw deposit and hand that in since I have a checking account. The process would be for me to write a check to myself to be cashed. Who carries a checkbook around nowadays? Since I didn&#8217;t have my checkbook, they wanted to charge me P25 to use their check in order for me to get some money. I just laughed at the teller, and reiterated the fact that you guys locked my ATM at no fault of my own and you want me to pay P25 to get some cash out? Requested for the manager and was finally waived.</p>
<p>Scenario 2: I had issued a year&#8217;s worth of post dated check to my landlord. His place got broken into and those checks were taken. I call the hotline and try to cancel the checks issued by providing them the numbers and was told I had to go to my local branch to personally apply for that.<br />
Next day, I go into my local bank and they tell me thank you for providing the checks numbers but it&#8217;s not a guarantee that it would stop those checks from being cashed by the bank. So if someone wanted to deposit the stolen checks to his bank or whatever means, and despite you warning your bank about those stolen check numbers, YOUR bank will have to charge you P1000 per checks refused. uh???? so the reason for me notifying my bank of stolen checks is what??? apparently means nothing. The only way to safeguard yourself is to close your bank account and open a new one. Ok, that makes perfect sense.</p>
<p>Finally back in NY, I opened a checking account online without ever having to visit a bank. I can take pictures of a check and have that deposited into my account while sitting at home. Went to the bank and had an ATM card issued in 3 mins (not 3 days) since I could not wait 3 days for the mailing to arrive. Convenience&#8230;it&#8217;s somehow lost in the Philippines.</p>
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		<title>
		By: mitzuy		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-585497</link>

		<dc:creator><![CDATA[mitzuy]]></dc:creator>
		<pubDate>Fri, 20 Sep 2013 16:46:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-585497</guid>

					<description><![CDATA[MM - The same thing happened with my daughter who now lives in Manila - she had to go on Skype and talked me through activating her card from Australia. I called HSBC from Sydney and as soon as I got through I activated her card. Grabe gyud kaayo.]]></description>
			<content:encoded><![CDATA[<p>MM &#8211; The same thing happened with my daughter who now lives in Manila &#8211; she had to go on Skype and talked me through activating her card from Australia. I called HSBC from Sydney and as soon as I got through I activated her card. Grabe gyud kaayo.</p>
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		<title>
		By: Marketman		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-584580</link>

		<dc:creator><![CDATA[Marketman]]></dc:creator>
		<pubDate>Fri, 20 Sep 2013 03:25:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-584580</guid>

					<description><![CDATA[MP and Nacho, that&#039;s another LONG STORY that I should have written last year, and maybe will allude to it in upcoming posts, but I moved all of our banking business with the exception of credit cards for staff, away from HSBC due to idiotic service two years ago that was just ridiculous and started off with a credit card issue.  Because of a relationship with the group elsewhere in the world, HSBC Premier Manila is FORCED to continue servicing our account (how awful is that, MM as a pain in the neck and they get no other ancillary business) in Manila, but I vowed never to give them business until the two women I had run-ins with and who gave the dumbest answers left the bank.  I am HAPPY TO SAY that my &quot;dopey&quot; antenna definitely works, as the TWO MANAGERS with the same first names did EVENTUALLY leavw the bank... 	But with phone service like this, I think I will stay with another bank for now... And all of the HSBC folks at the Taguig building reading this post can probably take a guess at who those managers were that caused a client to move elsewhere.  I still have some documents and letters to the CEO and Managers from that exchange... In the end, professional, honest managers with high integrity and a service bent will always be successful, I hope.  Nitwits should have their entry visas to paradise cancelled for good. :)]]></description>
			<content:encoded><![CDATA[<p>MP and Nacho, that&#8217;s another LONG STORY that I should have written last year, and maybe will allude to it in upcoming posts, but I moved all of our banking business with the exception of credit cards for staff, away from HSBC due to idiotic service two years ago that was just ridiculous and started off with a credit card issue.  Because of a relationship with the group elsewhere in the world, HSBC Premier Manila is FORCED to continue servicing our account (how awful is that, MM as a pain in the neck and they get no other ancillary business) in Manila, but I vowed never to give them business until the two women I had run-ins with and who gave the dumbest answers left the bank.  I am HAPPY TO SAY that my &#8220;dopey&#8221; antenna definitely works, as the TWO MANAGERS with the same first names did EVENTUALLY leavw the bank&#8230; 	But with phone service like this, I think I will stay with another bank for now&#8230; And all of the HSBC folks at the Taguig building reading this post can probably take a guess at who those managers were that caused a client to move elsewhere.  I still have some documents and letters to the CEO and Managers from that exchange&#8230; In the end, professional, honest managers with high integrity and a service bent will always be successful, I hope.  Nitwits should have their entry visas to paradise cancelled for good. :)</p>
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		<title>
		By: Ken_L		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-584564</link>

		<dc:creator><![CDATA[Ken_L]]></dc:creator>
		<pubDate>Fri, 20 Sep 2013 02:43:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-584564</guid>

					<description><![CDATA[I don&#039;t think I am unusually cowardly, but I would never contemplate even applying for a credit card in The Philippines. Just using my Australian one occasionally is enough of a trial. 

Let&#039;s be optimistic that the corporate world will manage to bypass the whole card thing and go straight to cell phone solutions. They seem to understand phones better. The sooner the better, as I&#039;m tired of having to wait in line for 20 minutes at the ATM while somebody checks their account balance 14 times in a row, presumably hoping for a magically different answer to the one they got before.]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t think I am unusually cowardly, but I would never contemplate even applying for a credit card in The Philippines. Just using my Australian one occasionally is enough of a trial. </p>
<p>Let&#8217;s be optimistic that the corporate world will manage to bypass the whole card thing and go straight to cell phone solutions. They seem to understand phones better. The sooner the better, as I&#8217;m tired of having to wait in line for 20 minutes at the ATM while somebody checks their account balance 14 times in a row, presumably hoping for a magically different answer to the one they got before.</p>
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		<title>
		By: Babes V. Reyes		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-584561</link>

		<dc:creator><![CDATA[Babes V. Reyes]]></dc:creator>
		<pubDate>Fri, 20 Sep 2013 02:39:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-584561</guid>

					<description><![CDATA[	Hi MM!  For faster queuing, press *1.  It will connect you straight to a human.	]]></description>
			<content:encoded><![CDATA[<p>	Hi MM!  For faster queuing, press *1.  It will connect you straight to a human.	</p>
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		<title>
		By: MP		</title>
		<link>https://www.marketmanila.com/archives/how-not-to-activate-an-hsbc-premier-credit-card-in-the-philippines-today#comment-583792</link>

		<dc:creator><![CDATA[MP]]></dc:creator>
		<pubDate>Thu, 19 Sep 2013 16:31:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=32044#comment-583792</guid>

					<description><![CDATA[And yes, MM, Nacho&#039;s right. Just call your Relationship Manager and s/he will help you with anything... Less stressful..]]></description>
			<content:encoded><![CDATA[<p>And yes, MM, Nacho&#8217;s right. Just call your Relationship Manager and s/he will help you with anything&#8230; Less stressful..</p>
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