Comments on: HSBC Manila Responds to Marketman’s Post on Their Phonebanking Menu…

By: B

Mon, 27 Jan 2014 03:42:03 +0000

This is such a timely post for me. I have called HSBC several times for different reasons for the past 2 weeks and the most recent one was just this morning where I found out that the the previous rep FORGOT to unblock my card even though I’ve already confirmed the transaction.

What I learned from using and experimenting with their inefficient hotline:

If you want to get to talk to their reps right away, just select Report stolen/lost card. :)

But they should get their act together soon..

By: Frustrated

Frustrated — Tue, 31 Dec 2013 09:54:38 +0000

As a relative newcomer to the Philippines I find your experience to be quite the norm. I will not go into a rant with regards to the IQ of some of these people charged with “Customer Service”, but whoever put them in charge is a bigger idiot than they are. It just seems to be a PH thing!

By: Asian Voyager

Asian Voyager — Tue, 24 Dec 2013 06:50:03 +0000

No wonder they sold their stake at Ortigas & Co. The bank’s in deep (beep)!

By: Duke

Duke — Mon, 07 Oct 2013 21:22:15 +0000

BPI is still the best for me, never had a bad experience calling their hotline.

By: Bambina

Bambina — Fri, 04 Oct 2013 23:59:26 +0000

I experienced that with HSBC and with METROBANK cards. What I hate most is the generic emails they send thanking me for my letter of complaint and they will look into it. NOT. So tiring to deal with them. Good job about the rant.

By: vivian

vivian — Fri, 04 Oct 2013 09:19:25 +0000

Best for you not to activate it at all…unless you want to be badgered by their collections dept. representatives for a bill that is not even due until one week from the call. It is surprising that they will call you twice in a day, everyday until you do pay them and be asked to call them up once payment has been made. My point being, shouldn’t their system track a payment once it is made? We know that we have agreed, at some point when we signed the contract, that they can make follow-up calls but they did not say that it will be done in such an intrusive manner, with agents who can be quite arrogant at times. Just a thought.

I closed two of my accounts with HSBC in the last two months. Life is more peaceful at this point. I prefer my bank to be one that treats its clients with respect.

By: alicia

alicia — Thu, 26 Sep 2013 00:03:44 +0000

Oh my! I have to show my husband this post. You wouldn’t believe the number of times he has ranted about HSBC and their shit*y on-line and phone banking options. I won’t say services because they really don’t serve anyone at all. We keep our HSBC credit card as an emergency backup if our Citibank card fails to work. At Citibank you can actually speak to a human being when necessary.

Oh and just wait until you attempt to try to redeem any points or miles on that card.

By: JE

JE — Wed, 25 Sep 2013 14:01:23 +0000

Normally when systems like these plan changes, they’re supposed to have someone who’s intimately familiar with the customer experience (or at least knows how it should work in theory) available in terms of drawing up what is needed, and how best to implement it.

That such simple options are not present, and that such options are not an immediate concern even after the fact, speaks to their team’s unfamiliarity with the core consumer.

That, or maybe they’ve never gotten the complaints because their consumer hotline doesn’t have an option for that.

By: Jaime Recuenco

Jaime Recuenco — Wed, 25 Sep 2013 06:10:51 +0000

Their web is also not user friendly. very difficult to use.

By: Rene

Rene — Wed, 25 Sep 2013 00:05:25 +0000

Thanks for your rant. Sometimes it takes someone who has followers to do this before any company takes action on any complaints. Maybe if there is a blog where we ordinary citizens can rant about services, products, and companies, then our collective voices can be heard more often.