Comments on: I’d like to SHRINK your head!!! https://www.marketmanila.com/archives/id-like-to-shrink-your-head A food blog that talks about food, produce, recipes, ingredients, restaurants and markets here in the Philippines and around the globe. Thu, 16 Aug 2007 03:46:25 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Blaise https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-51423 Thu, 16 Aug 2007 03:46:25 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-51423 How come they let (not all but A LOT) of STUPID PEOPLE answer the phone??? If it’s a strategy to piss me off, it’s definitely working..

]]> By: Cherrie https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-48587 Sat, 28 Jul 2007 20:29:49 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-48587 If I were in your shoes I would be very furious as well. I’ll complain to their big bosses and ask them to pay the money I spent for upgrading my telephone line. It’s their mistake.

]]> By: Larees https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-45218 Mon, 09 Jul 2007 20:37:08 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-45218 I had a similar experience with my DSL provider a few months back. It makes me wonder why we get faster service when we’re irate but almost no results when we’re calm and logical.

]]> By: kyang2x https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-45125 Mon, 09 Jul 2007 06:51:02 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-45125 The same thing happened with my dad’s internet connection in his office. They relocated their office and needed the internet due to the nature of his businnes and have called so many people already, but nothing happened. Some technicians went there and said it’s too complicated to wire all of it and get it done. Would you believe it took them 7 weeks to connect it? My dad was so pissed he wrote a letter and named all the people he communicated with (technicians/CS from call center) to the company’s President and had our driver handcarry it to the main office! Go figure what happened next. One of the technicians begged not to be named for the risk of losing his job. And would you believe that this company had the nerve to charge my dad’s company, all 7 wks of inactive internet! My dad was really fuming mad.

]]> By: Maria Clara https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44641 Thu, 05 Jul 2007 17:09:46 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44641 I can feel, hear and understand your great sentiments! You could have spent those resources fiddling on new dessert ideas!

]]> By: Maddie https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44634 Thu, 05 Jul 2007 15:54:49 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44634 I am laughing out loud literally as i read this post! The HITLER has been to my house too!!! That, after the same threatening was made, when I had no DSL for almost a month (I live and work through the net) with exactly the same answers you got from their customer disservice center. At least now you don’t have to wait that long to get them to answer you. Before, it would take an hour or so listening to the music (I would sometimes have my maid wait on the line) just to get someone to answer the call. However, you still get stupid answers such as, “You connection looks ok from our end.” PAKSHET! Ooops sorry. Lately I would just email them at their RBG etc. email address for any problems. I refuse to talk to their call center guys. Life is too short for me to get a “stroke” because of DSL. Sadly, having asked about other DSL providers in this country through other users in a public forum, everyone who’s switched had gone back to them. They are still the better DSL provider than the rest. As Kaye said, the monopoly lives on.

And yes, Kaye, everything is a hoax. I was told by their CSA that I’m supposed to be happy with the 60% of the promised speed I’m getting!

Is there anything we can do as subscribers/consumers apart from “shrinking heads” to make Customer Service in this country so much better? I mean they could start with honesty as well as information dissemination. That’s not so hard to do right? Heck they are a telecommunications company after all!

]]> By: kaye https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44624 Thu, 05 Jul 2007 14:25:12 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44624 ha! i never thought a lot of readers here actually rant at those CSR’s coz i always do.. and i really pity them for being at the other end of the phone whenever i call 172, i usually tell them that i won’t be hanging up unless my dsl is connected or running..what’s the use of calling it dsl(dedicated single line) if you can’t connect because according to them there’s a lot of subscribers connecting as well, duh?? it’s so amusing to be hearing all the scripted lines from different csr’s.. fortunately in the end i still get what i want, after much bickering and threats, i get my connection up and running..

my only question which they can never answer is why do they require subscribers to have a lock in period of 1 year when they are fully aware that problems are already showing up just a week after you have your dsl connected, answers would always be “there are some technical problems po which we are currently working on” and i can’t really accept that.. all those banners and ads about really fast service is just a big hoax! i tried talking to supervisors from their tech dept. and also emailing the customer service department for the rudeness and lack of training for some csr’s but got nothing back from them.. not even a simple thank you for your letter.. tsk! since pldt has monopoly on everything (the other phone companies still rely on pldt’s cables) we really can’t do anything about the faulty service… tsk!

]]> By: mikelinparis https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44611 Thu, 05 Jul 2007 11:56:22 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44611 disgusting experience! have had to go through the same here in paris. the service was sooooooooo bad that furious consumers forwarded complaints to the consumers affairs division which then audited this major provider and issued
an administrative rebuke which was printed in the major daily’s. in the end, got credits and 50% off for a year. i would have preferred service and peace, of course.

]]> By: Jun https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44599 Thu, 05 Jul 2007 10:48:07 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44599 Hi Marketman,

Your post read like a checklist of what we had to go through about a month ago – down to the technician’s name Hitler. We’re back on now but not after countless follow-ups. I believe that the service provider did not anticipate the rash of new subscribers ever since they offered their discounted DSL program. I know of some people who have been waiting more than 2 months now for their DSL connection to be installed. Judging from the service – or the lack of it, i’m not too sure if it’s possible to shrink those guys heads any further. Heard that Eastern’s service has less downtime and has faster download speed. Cheers!

]]> By: miclimptrp https://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44598 Thu, 05 Jul 2007 10:38:26 +0000 http://www.marketmanila.com/archives/id-like-to-shrink-your-head#comment-44598 I can name a few other things to shrink….

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