They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.

I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.

I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with Power Mac. I still don’t know how I am going to talk to them about the battery.

Do you have any suggestions where I can have my gadgets repaired next time?

Unprofessionally trained typical Filipino worker, although hindi lahat. Unlike workers from Kenny Rogers, may nagssupervise sa kanila na foreigner.

just wanted to say that i admire the calm and measured way you’ve responded to the more critical comments on this post. of course there are as many opinions as there are egos (not brains, not persons), but i daresay you’ve been nothing but dignified–laying the burden squarely on the shoulders of those who would take your money for it, to ruin a perfectly good metaphor.

they’re running a business. it is part of an employee’s duty (for which they are PAID, and presumably not inadequately so) to make that business look good, within reason. you were within reason. they made the business look bad. you simply stated that fact (give or take one or two purely semantic slips). God knows such facts need to be stated much, much more often in this country, and as effectively as you have.

completely gratuitous remark, but is it just me or are too many people in this society apparently allergic to any negative/non-positive statement? magreklamo ka, you’re power-tripping. magkwento ka ng totoong masamang nangyari, you’re launching a “demolition job.” all of it perfectly factual and within reason. go figure.

i’m part of the “younger generation” of Filipinos and i, for one, am sick and tired of observing precisely this kind of utter lack of integrity among my peers. (but if i point it out, they’ll eat me alive. what to do, what to do.) so, thank you, mister market man. someone has to say it; it might as well be you.

i had my macbook repaired last september 4, 2009 at power mac center MOA. it took 10 days, before it was returned to me. their customer service was quite good. any queries i had was answered promptly. I think it was because of you that apple service here in the philippines improved. thanks a lot. BUT i found out from power mac MOA that you don’t have to pay 500 pesos for processing fee. last year, i had my ipod replaced because it was under warranty but ISTORE (gold apple service provider) in CEBU asked me to pay 500 pesos for processing fee. they should not have done this. well, i learned my lesson.

I think it is a symptom of poor service in the Philippines. I just got back from vacation in PI and found out that there is no internet connection (dial-up through Globe Tel.). I called customer service and spoke to about 4 different technical reps who gave me varying solutions, the last one being to replace the modem of our computer which I gladly did but problem not solved. In the meantime, we get about 2-3 calls each day from Globe rep offering DSL connections. Because of frustration of our “dial-up” went to SM Megamall counter of Globe (per advice of tech rep offering DSL) but found out two things. One, that dial-up was long been cut by Globe and two, there is no DSL connection available. I complained and rant at the counter why they have not advised customers about the cutting of dial-up service and why their tech reps keep on giving advises to customers when dial-up is no longer available. And why their DSL reps keep on calling offering DSL when there are no available connections in Mandaluyong? The reply to both basically is “Hindi siguro nila alam Sir.” Technical reps and DSL reps does not know what’s going on in their company, pathetic to say the least. So now you know, can you tell your management to inform customers and inform your reps about the dial-up and DSL issues? To which the counter guy responded “Sir kayo na lang po and sumulat sa management naming, kasi alam naman nila and problema eh”. After I came home from Megamall and also before I left Manila, their tech reps are still giving sorry-ass answers to the dial-up misery, they still don’t have any idea that Globe dial-up is gone. The DSL rep called to which I gave a sarcastic answer.