Comments on: Sometimes, the Customer is Just Wrong…

By: CCCab

CCCab — Wed, 23 Jul 2014 13:51:51 +0000

I may be “off topic” but today, I was unfortunately stuck behind an inconsiderate woman + daughter at Rustan’s Power Plant. Mother + daughter chose to add items to their cart when practically DONE with checking out … not too bad if other customers were not too inconvenienced: 5 mins max?
But, 20+ mins! Why?! Daughter returned with 2 types of cheese. One had NO price. Mother insisted on pricing it. Mother chose Cheese A. Cashier scanned it in. Mother changed her mind, Cheese B was cheaper by +/- 100 Php!!! Who cares about the rest of us, right? She MUST have her cheese and save 100 Php.
So, they had to call the Manager to void Cheese A.
15 mins in I asked what was going on. I offered to pay for Cheese A MYSELF since there were 3 people behind me.
I had 3 items. Those with FULL carts in other lines were all done. I was stuck behind the non-dynamic cheese duo!
No apologies. Nothing.
All this AFTER waiting to price a bag of walnuts they did not have weighed + waiting for daughter to get some Basil / some herbs.
Cashier said duo didn’t want to line up again … “sayang ang oras”. Yes, let’s just forget the 4 people behind them. Ridiculous.
Shameless. Inconsiderate. Selfish.
Where do these types come from?!

By: Hazel

Hazel — Wed, 19 Mar 2014 17:39:34 +0000

Stuff like this could go on NotAlwaysRight.com. Can’t believe some people could be so callous like that.

By: melody

melody — Sat, 08 Mar 2014 10:09:08 +0000

I hate it when people don’t acknowledge greetings from servers/janitors/cashiers etc. In my workplace (an international organization), there is this one jolly janitor who I always see everyday near the elevator I take to my workstation. He always say, “good morning, ma’am/sir. Have a nice day po” and he does it with a smile that could brighten up one’s day. I always, always acknowledged him with, “good morning, kuya. you too” or something. One time, I arrived at the elevator bay where he was assigned and the greetings took place. Then there was this one girl (a Pinay) who arrived and manong janitor greeted her as well. No acknowledgement, no thank you, no nothing. She didn’t even bother to give him a smile. We boarded the elevator at the same time and I told her, “Is it so hard to say “good morning” back?”. Napansin ko lang, sa office namin mas common sa Pinoy yung hindi mamansin compared to the expats. so sad

By: Super.me

Super.me — Thu, 06 Mar 2014 13:23:30 +0000

shiko-chan, they sell medicines and stuff. “No conferences allowed” is a nice idea! Thanks! I’m thinking of a more deliberate sign like putting up their company name with a big X mark on my entrance. But that’ll be inviting trouble. :)

I let customers use my function room for 1.5k/hr consummable. What they do is, they will eat at my dine-in area (there was once they even put up manila paper on my dine-in area, and held their lecture there), then start counting for the consummable from the time they go into the function room. If they say they’ll just avail or 2 hrs, they’d stay in the function room for 2.5 hrs at least, without paying for the add’l time they consumed. Afterwhich they’d vacate the function room and continue their meeting in cliques in my dine-in area, stay until my staff tell them that they’re closing shop.

they tell my staff not to report to management that they’re overstaying etc. (they bribe my staff with tips, good thing my staff are honest with me) they didn’t know i can view the cctv anytime. what’s worse, since they need to consume 3k for the 2 hrs they used for the function room, they would pulot receipts left by other diners (not with their group) just to come up with the 3k. Talk about mangugulang! I already told them to take their business some place else. The world would be a better place without these abusive people.

I shall never patronize their products.

Sorry for the long rant

By: MP

MP — Tue, 04 Mar 2014 13:01:49 +0000

I often complain when I get bad service (minor ones I let slide) but I always give compliments when I receive good service. I take time to write managers (even customer service of airlines) when service provided by their staff has been exemplary. I told my son that I will never tolerate rudeness and encourage any act of kindness from him and I am happy to note that he likes to say thank you, he opens doors for others, says “excuse me” and “please”, etc. So I agree with what others have been saying: oftentimes, kindness or rudeness can be attributed to upbringing.

By: shane

shane — Tue, 04 Mar 2014 09:16:48 +0000

the expression of the customer service people when they hear the words “thank you” and “please”, and when they see you smile when you talk to them leads one to believe that these words and act are expensive commodities not easily directed at them. it’s disheartening to know that they are more often than not treated as automaton, when the irrefutable truth is that they are also people like us who have feelings.

By: Boopsie

Boopsie — Mon, 03 Mar 2014 18:32:53 +0000

Bravo to you Marketman for giving full management support to your employee bullied by a customer. Its really great to hear someone treating their own employees like family. That worthless “Customer” deserved to get the full legal treatment from Zubuchon.
I wonder how much he paid for compensation.

By: shiko-chan

shiko-chan — Mon, 03 Mar 2014 11:53:53 +0000

for Super.me, i think i know what types of meetings you’re referring to. hahaha. some places now have very plainly visible signs saying “No Conferences Allowed” or something like that.

By: Marketman

Marketman — Sun, 02 Mar 2014 22:07:33 +0000

Super.me, there are some restaurants that have minimum orders. Basically, it sounds like they are just using the space and the aircon and internet if you have it… I would go up to them, say you’ve noticed them back frequently and not really to eat, but that if they ordered a minimum of say PHP100 worth of food each they were welcome to stay, otherwise politely ask that they leave and do their business elsewhere. Even Starbucks has minimum orders for folks who just seem to “hang out there”…

By: Super.me

Super.me — Sun, 02 Mar 2014 14:21:56 +0000

I have this group of “kapalmuks” customers in my small resto. They hold meetings for their networking activities at my resto. Like this very moment, there’s 7 people of them and they ordered 1 drink (cheapest on the menu), and they’ve been there for 2.5 hrs and counting…

Any suggestions on what i’d do? I have half a mind to shoo them away… Gggrrrr