Comments on: Thank You Power Mac…

By: Jansie

Jansie — Mon, 09 Aug 2010 05:09:29 +0000

Hi MM! “Lucky” for you your issue was resolved at a much quicker pace. My Macbook’s been with them for more than a month now and we’d even have to remind them to give us an update, which they sometimes give, but more often don’t. Their initial diagnosis was a broken hard drive, which had to be replaced. How could that even happen when we took out the hard drive? It appears they do not even bother reading the job orders before giving out lies to their customers. It was written on the request that my macbook had no hard drive. This is infuriating!

Anyway, welcome back! :)

By: Marketman

Marketman — Mon, 09 Aug 2010 01:48:17 +0000

nimfamanapat, another example of poor customer service. Frankly, if I were you, you might consider calling the owners or at least the managers of the company. Otherwise, a call to MAC and a complaint to their regional headquarters should result in some positive results both to service and perhaps the particular situation you are in. When things like that happen to me, I don’t slink away… best of luck with the effort.

By: nimfamanapat

nimfamanapat — Mon, 09 Aug 2010 01:36:16 +0000

Hi, I just want to share my own recent experience a similar “lying” experience as well though this time is buying a macbook for my daughter …. I was a walk in client at Power Mac Center in SM Annex looking for a laptop. I was offered the best school deals and the sales assistant handed me a flyer about it. The requirement is to present the flyer together with a xerox copy of a valid school ID and the promo also includes a 6-month 0% deferred payment. At that time however, the new ID of my daughter has not yet been released by the school. I was told me that the registration card is acceptable. When I informed them that I have the registration card, only to find out that the requirement has been changed and the registration card is no longer acceptable. I asked when the promo will end and the reply was August 20, 2010 so I told them we would then wait for the ID to be able avail of the promo. At this point he gave me a logbook/reservation list where I wrote down my name and contact number. Yesterday (August 8, Sunday), my daughter and I brought the original school ID (which was received last Friday only, August 6) and a xerox copy with the flyer, only to find out that the terms and conditions on the price and payment term again have been changed. My daughter and I was very upset. I asked the people in the store why I was not properly informed about these changes considering that I have submitted/written down my contact number in the reservation list. Their alibis were: there are 2 persons with same name in SM Annex and that I could have talked to the new one, blah, blah, blah; and the most “disappointing lie” was that my name was not in the reservation list. “WAS LYING REALLY NECESSARY?” for such a shortcoming and inefficiency. I asked and looked for the store manager but was told that he/she was on a rest day. Mac is a prestigious company and should train their people well to be able maintain its prestige. Hope this info help both the consumer and the seller.

By: gerard

gerard — Wed, 17 Feb 2010 11:47:00 +0000

Hi. I was just browsing the net for reviews and stuff about mac products when I came across this blog entry, and it sure did get my attention. I will be converting my entire recording studio from PC to Mac in a few days (due to tech concerns). I already bought two Nehalem MacPro’s and am planning to buy a Macbook Pro in a local authorized reseller next. I’m just hoping the local reseller that I chose is reliable. Anyway, I wanna thank you for this eye-opening blog. It surely made me cautious and vigilant about dealing with local resellers. It made me have second thoughts about the authenticity of their “you are my best friend” treatment when I bought my MacPro’s. I can’t help but wonder what if something goes wrong in the near future and that I have to deal with them about it. I sure hope that they will be as competent in fixing problems as they were as competent when closing a sale. At any rate, I will be more vigilant, thanks to you. More power!

By: yoohoo villanueva

yoohoo villanueva — Thu, 22 Oct 2009 05:51:10 +0000

Hi MM. Next time, why don’t you try getting your Mac products and having them serviced at Mobile 1. They’re an accredited reseller and the after sales service is more personal. They are probably not as big as Power Mac, so they try harder. You can get in touch with Malu del Rosario 0920 9120154 if interested. They have outlets in Rockwell, Ayala Center, Cebu, etc.

By: Justaway

Justaway — Tue, 06 Oct 2009 23:26:16 +0000

That is good news. I’m glad that management got involved and sorted things out. I used to deal with PMC when it was still a small outfit and their service used to be very good and personal. Now it seems that the management needs to readjust in handling a larger company. If I was the owner I would personally make sure that people like Ms. Fabulous fired and replaced by people with more integrity and honesty.

By: Ryan

Ryan — Tue, 29 Sep 2009 06:22:35 +0000

I somewhat have the same problem as what you had. I sent my MacBook Pro with a distorted speaker to San Juan for repairs. I waited for 2 weeks and counting for the part! I know I can order and get a whole laptop in just 3-5 days. Why does it take them 2 weeks to order a single part from China/Singapore(I believe these are the places they where they manufacture their products).

By: James

James — Wed, 16 Sep 2009 15:22:51 +0000

I dropped Globe 20 months ago when they consistently lied to me about when service would resume. Finally, I yelled at one girl on the phone and demanded that she tell me the truth. She was the only one who told me that they didn’t know.

Do yourself a favor. Dump Globe.

By: RobKSA

RobKSA — Sat, 12 Sep 2009 10:09:24 +0000

I think it is a symptom of poor service in the Philippines. I just got back from vacation in PI and found out that there is no internet connection (dial-up through Globe Tel.). I called customer service and spoke to about 4 different technical reps who gave me varying solutions, the last one being to replace the modem of our computer which I gladly did but problem not solved. In the meantime, we get about 2-3 calls each day from Globe rep offering DSL connections. Because of frustration of our â€œdial-upâ€ went to SM Megamall counter of Globe (per advice of tech rep offering DSL) but found out two things. One, that dial-up was long been cut by Globe and two, there is no DSL connection available. I complained and rant at the counter why they have not advised customers about the cutting of dial-up service and why their tech reps keep on giving advises to customers when dial-up is no longer available. And why their DSL reps keep on calling offering DSL when there are no available connections in Mandaluyong? The reply to both basically is â€œHindi siguro nila alam Sir.â€ Technical reps and DSL reps does not know whatâ€™s going on in their company, pathetic to say the least. So now you know, can you tell your management to inform customers and inform your reps about the dial-up and DSL issues? To which the counter guy responded â€œSir kayo na lang po and sumulat sa management naming, kasi alam naman nila and problema ehâ€. After I came home from Megamall and also before I left Manila, their tech reps are still giving sorry-ass answers to the dial-up misery, they still donâ€™t have any idea that Globe dial-up is gone. The DSL rep called to which I gave a sarcastic answer. Sorry for hijacking your blog MM.

By: James

James — Tue, 01 Sep 2009 09:56:39 +0000

@Hannah, do you also have good luck with Cebu Pacific airlines?