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	Comments on: Yet Another Moronic Run-in with HSBC Philippines Phone Banking&#8230;	</title>
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	<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking</link>
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	<lastBuildDate>Wed, 20 Aug 2014 12:17:42 +0000</lastBuildDate>
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		<title>
		By: Boo Boon		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-686509</link>

		<dc:creator><![CDATA[Boo Boon]]></dc:creator>
		<pubDate>Wed, 20 Aug 2014 12:17:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-686509</guid>

					<description><![CDATA[As I had promised, here&#039;s something you will not expect from a Legal Counsel and Compliance Officer of a global bank like HSBC - the use of a forged document.

https://www.scribd.com/doc/237294283/HSBC-Philippines-submitted-Compliance-with-certifications-of-deposits-containing-forged-signature]]></description>
			<content:encoded><![CDATA[<p>As I had promised, here&#8217;s something you will not expect from a Legal Counsel and Compliance Officer of a global bank like HSBC &#8211; the use of a forged document.</p>
<p><a href="https://www.scribd.com/doc/237294283/HSBC-Philippines-submitted-Compliance-with-certifications-of-deposits-containing-forged-signature" rel="nofollow ugc">https://www.scribd.com/doc/237294283/HSBC-Philippines-submitted-Compliance-with-certifications-of-deposits-containing-forged-signature</a></p>
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		<title>
		By: Boo Boon		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-686239</link>

		<dc:creator><![CDATA[Boo Boon]]></dc:creator>
		<pubDate>Fri, 15 Aug 2014 11:27:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-686239</guid>

					<description><![CDATA[&quot;HSBC used to be really good with customer service too. But they’ve declined tremendously in the last two years. I had a card from Manila sent to the Cebu branch and they couldn’t find it in their files, even when the Manila branch had a confirmation from the Cebu branch that they received it&quot;.

This is funny! Hahaha. I am however not surprise. My next post with attachment of the blunder that that Legal Counsel and Compliance of HSBC committed will floor you all. It is the &quot;mother of all blunders&quot;. My lawyer is in the process of getting a certified true copy of a sworn answer executed by a certain Joel R. Cruz from Bangko Sentral ng Pilipinas that would be used in a multi-million civil suit against HSBC Philippines

Suffice to say here is that the disclosure of my bank details by the legal counsel and compliance officer, Raissa Katrina Marie G. Ballesteros not only violate the R.A 1405 and R.A 6426, but the certification supposedly issued by a certain Joel R. Cruz, Vice-President, Network Services carries a signature that is clearly a forgery. Can you believe that! In a sworn answer to the Office Special Investigation, Bangko Sentral ng Pilipinas, Joel R. Cruz said that &quot;The alleged signatures above the type written name Joel R. Cruz in said certifications are not mine&quot;. he could not have signed the certification on said date as he was on leave. And in support of this claim, he was able to secure a certification from the Human Resource Department to prove that he was indeed on leave. Now, can you beat that! This not only funny but scary!!	]]></description>
			<content:encoded><![CDATA[<p>&#8220;HSBC used to be really good with customer service too. But they’ve declined tremendously in the last two years. I had a card from Manila sent to the Cebu branch and they couldn’t find it in their files, even when the Manila branch had a confirmation from the Cebu branch that they received it&#8221;.</p>
<p>This is funny! Hahaha. I am however not surprise. My next post with attachment of the blunder that that Legal Counsel and Compliance of HSBC committed will floor you all. It is the &#8220;mother of all blunders&#8221;. My lawyer is in the process of getting a certified true copy of a sworn answer executed by a certain Joel R. Cruz from Bangko Sentral ng Pilipinas that would be used in a multi-million civil suit against HSBC Philippines</p>
<p>Suffice to say here is that the disclosure of my bank details by the legal counsel and compliance officer, Raissa Katrina Marie G. Ballesteros not only violate the R.A 1405 and R.A 6426, but the certification supposedly issued by a certain Joel R. Cruz, Vice-President, Network Services carries a signature that is clearly a forgery. Can you believe that! In a sworn answer to the Office Special Investigation, Bangko Sentral ng Pilipinas, Joel R. Cruz said that &#8220;The alleged signatures above the type written name Joel R. Cruz in said certifications are not mine&#8221;. he could not have signed the certification on said date as he was on leave. And in support of this claim, he was able to secure a certification from the Human Resource Department to prove that he was indeed on leave. Now, can you beat that! This not only funny but scary!!	</p>
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		<title>
		By: Boo Boon		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-686115</link>

		<dc:creator><![CDATA[Boo Boon]]></dc:creator>
		<pubDate>Thu, 14 Aug 2014 10:20:41 +0000</pubDate>
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					<description><![CDATA[Typo. &quot;They can be more stupid than that and do things like pry open your bank details and write you letters that insults your intelligence&quot;.]]></description>
			<content:encoded><![CDATA[<p>Typo. &#8220;They can be more stupid than that and do things like pry open your bank details and write you letters that insults your intelligence&#8221;.</p>
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		<title>
		By: Boo Boon		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-686105</link>

		<dc:creator><![CDATA[Boo Boon]]></dc:creator>
		<pubDate>Thu, 14 Aug 2014 08:26:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-686105</guid>

					<description><![CDATA[	It’s just all so STUPID, STUPID, STUPID!!!

Hahaha....I like that!

They can be more stupid than that and do things like pry open your bank details and write you letters than insults your intelligence. 

https://www.scribd.com/doc/236772376/Violation-of-Bank-Secrecy-Law-R-A-1405-and-Foreign-Currency-Deposit-Law-R-A-6426-and-violation-of-his-right-to-privacy-and-the-trust-between-a	

You judge this letter the Bank wrote me. Is this &quot;gross ignorance of the Law or crass Stupidity? Or both? Letter of Reply of HSBC for the unauthorized release of client bank balances.	]]></description>
			<content:encoded><![CDATA[<p>	It’s just all so STUPID, STUPID, STUPID!!!</p>
<p>Hahaha&#8230;.I like that!</p>
<p>They can be more stupid than that and do things like pry open your bank details and write you letters than insults your intelligence. </p>
<p><a href="https://www.scribd.com/doc/236772376/Violation-of-Bank-Secrecy-Law-R-A-1405-and-Foreign-Currency-Deposit-Law-R-A-6426-and-violation-of-his-right-to-privacy-and-the-trust-between-a" rel="nofollow ugc">https://www.scribd.com/doc/236772376/Violation-of-Bank-Secrecy-Law-R-A-1405-and-Foreign-Currency-Deposit-Law-R-A-6426-and-violation-of-his-right-to-privacy-and-the-trust-between-a</a>	</p>
<p>You judge this letter the Bank wrote me. Is this &#8220;gross ignorance of the Law or crass Stupidity? Or both? Letter of Reply of HSBC for the unauthorized release of client bank balances.	</p>
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		<title>
		By: Lambchop		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-663448</link>

		<dc:creator><![CDATA[Lambchop]]></dc:creator>
		<pubDate>Sun, 04 May 2014 08:06:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-663448</guid>

					<description><![CDATA[So many customer service arms of banks and utilities have really decided to go on the dummy train. My current title holder for dummiest is BPI and Globe Telecom. They both tell me on separate occasions that &quot;we called your house and your guard said Ms. X didn&#039;t live there.&quot; One, we don&#039;t have a guard. And two, it&#039;s the same line -- in verbatim-- for two supposedly independent subsidiaries, albeit the same conglomerate!

HSBC used to be really good with customer service too. But they&#039;ve declined tremendously in the last two years. I had a card from Manila sent to the Cebu branch and they couldn&#039;t find it in their files, even when the Manila branch had a confirmation from the Cebu branch that they received it. 

It&#039;s all really frustrating. And it makes you wonder sometimes if they do it on purpose just to detract you from talking to customer service.]]></description>
			<content:encoded><![CDATA[<p>So many customer service arms of banks and utilities have really decided to go on the dummy train. My current title holder for dummiest is BPI and Globe Telecom. They both tell me on separate occasions that &#8220;we called your house and your guard said Ms. X didn&#8217;t live there.&#8221; One, we don&#8217;t have a guard. And two, it&#8217;s the same line &#8212; in verbatim&#8211; for two supposedly independent subsidiaries, albeit the same conglomerate!</p>
<p>HSBC used to be really good with customer service too. But they&#8217;ve declined tremendously in the last two years. I had a card from Manila sent to the Cebu branch and they couldn&#8217;t find it in their files, even when the Manila branch had a confirmation from the Cebu branch that they received it. </p>
<p>It&#8217;s all really frustrating. And it makes you wonder sometimes if they do it on purpose just to detract you from talking to customer service.</p>
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		<title>
		By: Kasseopeia		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-662892</link>

		<dc:creator><![CDATA[Kasseopeia]]></dc:creator>
		<pubDate>Fri, 02 May 2014 16:30:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-662892</guid>

					<description><![CDATA[I&#039;m sorry, I just had to comment on the &quot;religion&quot; field in application forms. I put &quot;none&quot;. It has never been an issue so I guess they put it there out of habit? Haha!]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m sorry, I just had to comment on the &#8220;religion&#8221; field in application forms. I put &#8220;none&#8221;. It has never been an issue so I guess they put it there out of habit? Haha!</p>
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		<title>
		By: kurzhaar		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-661922</link>

		<dc:creator><![CDATA[kurzhaar]]></dc:creator>
		<pubDate>Wed, 30 Apr 2014 05:31:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.marketmanila.com/?p=35209#comment-661922</guid>

					<description><![CDATA[No offense intended, but from our corner of the world I must say these occasional descriptions of business and banking in the Philippines leave us gobsmacked.  You are quite right to rant, but I wonder if you have observed improvement over the years.

It is Germany that has provided a third option for indicating a child&#039;s sex on a birth certificate--it is applicable in specific situations, such as children that are intersex (a condition that much more common than the average person thinks...roughly one out of a thousand births).  It is a temporary  legal status, as the children are generally expected to end up male or female at some indefinite point in their future.  This is to allow the child to determine his/her gender according to how he/she self-identifies later on.]]></description>
			<content:encoded><![CDATA[<p>No offense intended, but from our corner of the world I must say these occasional descriptions of business and banking in the Philippines leave us gobsmacked.  You are quite right to rant, but I wonder if you have observed improvement over the years.</p>
<p>It is Germany that has provided a third option for indicating a child&#8217;s sex on a birth certificate&#8211;it is applicable in specific situations, such as children that are intersex (a condition that much more common than the average person thinks&#8230;roughly one out of a thousand births).  It is a temporary  legal status, as the children are generally expected to end up male or female at some indefinite point in their future.  This is to allow the child to determine his/her gender according to how he/she self-identifies later on.</p>
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		<title>
		By: Isa		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-661642</link>

		<dc:creator><![CDATA[Isa]]></dc:creator>
		<pubDate>Tue, 29 Apr 2014 12:59:12 +0000</pubDate>
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					<description><![CDATA[I hate the new word - ma&#039;am/sir! Why can they just say good morning, welcome to zubuchon! Or just good morning?]]></description>
			<content:encoded><![CDATA[<p>I hate the new word &#8211; ma&#8217;am/sir! Why can they just say good morning, welcome to zubuchon! Or just good morning?</p>
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		<title>
		By: millet		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-661531</link>

		<dc:creator><![CDATA[millet]]></dc:creator>
		<pubDate>Tue, 29 Apr 2014 06:27:59 +0000</pubDate>
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					<description><![CDATA[and i still don&#039;t get why forms here routinely ask for &quot;Religion&quot;...it&#039;s not as if this was information vital to the approval or disapproval of your application for whatever.]]></description>
			<content:encoded><![CDATA[<p>and i still don&#8217;t get why forms here routinely ask for &#8220;Religion&#8221;&#8230;it&#8217;s not as if this was information vital to the approval or disapproval of your application for whatever.</p>
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		<title>
		By: millet		</title>
		<link>https://www.marketmanila.com/archives/yet-another-moronic-run-in-with-hsbc-philippines-phone-banking#comment-661525</link>

		<dc:creator><![CDATA[millet]]></dc:creator>
		<pubDate>Tue, 29 Apr 2014 06:20:08 +0000</pubDate>
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					<description><![CDATA[i had to stop at the dissection of Ash, i was laughing so hard! will read the rest of the post when later when i&#039;m more composed. ;-)]]></description>
			<content:encoded><![CDATA[<p>i had to stop at the dissection of Ash, i was laughing so hard! will read the rest of the post when later when i&#8217;m more composed. ;-)</p>
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