Marketmanila is hosted on the PLOGHOST servers. Over the past two years, I have been less than thrilled with their service but the last few months have really been exasperating. In the last week alone, my site has been down at least 5 times, on one occasion for almost 10 hours. Is that a big deal? To me you are darn right it is. I don’t like down time. And neither do the nearly 2,000 folks who visit the site every day who account for 7,000 or so hits. And in this age of computers, back-ups, artificial intelligence, there should be no reason whatsoever for more than say a 15 or 30 minute glitch. And certainly not several hours several days of the same week. But worse than the utter lack of consistency and reliability of PLOGHOST, is the appalling service response. You cannot call them on the phone, they do not answer their published cellphone numbers nor respond to texts and lately, I have taken to bombarding their fax number with paper consuming messages that are sent 10-15 times in a row to get my point across. The last time I spoke to a human at the company, the feeling I got was that it was a mom and pop operation complete with a crowing rooster in the background. How professional can that sound to a corporate or private client? Even emails are erratically responded to though lately they have been giving me great emails like “yes, we confirm your site was down, we are checking on the problem, please let us know when your site is down again…” or sage words of that ilk that HAVE NO CONTENT OF INTEREST WHATSOEVER. Now the problem is that the specific server I am on has another client who was hacked. Do I care??? Absolutely not. Just move me to another bloody server or I can think of several kitchen implements that I can use to hack a techy or two if this kind of service continues… I am now trying to move the site to U.S. based company. Forget about giving business to locals, they (PLOGHOST) are far less reliable, far more expensive, far less responsive. Buying Filipino only goes as far as good products/services are concerned. And I paid a year in advance to boot. Will also have to prevail on other related institutions that use PLOGHOST to look elsewhere for hosting services. If you know anyone on their list of clients, give them a heads up and ask them to read this post. In the meantime, if Marketmanila.com is down again in the next few days…text some wildly outrageous and pointed messages to PLOGHOST’s supposed cell phone contact number that they NEVER EVER ANSWER… it is 09184970174 or send a fax to 6328857089. This is the reason why there have been few posts lately.
In my dreams, torturing poor service providers has been a recurring theme, regardless of business…hotels, restaurants, stores, banks, airlines, technology companies… and here are some of my recent wishlist methods of choice:
1. I totally like the James Bond whack their gonads treatment. Totally like it.
2. Making a ham out of a major body part; or minor one, at least the right small body part.
3. Having the guilty run through several rows of thorny rosebushes then jumping into a pool of 8% acidity vinegar.
4. Brining them in rock salt for two days.
5. Coating them in garlic and chilli and burying them in a cold backyard for several months to ferment.
This list could go on and on…