Some of my previous posts need an update since most readers donâ€™t troll back several weeks and dozens of posts agoâ€¦
Price Smart (and apparently Cost U Less) has apparently closed its doors to customersâ€¦ If you read this seemingly innocuous post on Price Smart that I put about two months ago, and followed the rather lively reader reaction it elicited, you will know that the likely closure had some serious writing on the wallâ€¦ thank goodness I didnâ€™t renew the three cards we have in our household. I feel terribly for the employees who will be out of a job but I do not feel sorry at all for the management who must have brought this on themselves. What a sad example of how the first beneficiary of the much fought for liberalization of the Philippine retail laws has now gone totally kaput!
I featured Holy Kettle Korn a few weeks ago as part of a post on â€œCorny Snacksâ€ and there were several readers who seemed to concur that this was a good product. It seems the owner or one of the owners just happened to see the post the other day (I have no relationship with Holy Kettle Korn nor did I know who owned it before I wrote the post) and he has generously offered to provide some free popcorn for anyone who put a positive comment on the entry prior to July 5, 2006! Geez, that has never happened before on this website, so please re-visit the post and find out how you can claim your freebiesâ€¦ Hmmm, I wonder why I didnâ€™t get an offer of freebiesâ€¦heeheeâ€¦I jest.
Finally, about a year ago, I wrote a scathing rant about intrusive marketing tactics of some Ayala Land representatives and brokers who had gotten hold of my personal contact details and were incessantly bothering me. If you havenâ€™t read the RANT please do so, it is a Marketmanila classic (along with the fishpan brouhaha and my stolen yema photograph). I thought to write a long summary of events that followed but suffice it to say that I was reasonably satisfied with the response. After I wrote a letter to some of the Ayalas themselves, the CEO and the Head of Sales, I got a very rapid and comprehensive response. In answer to the issues raised, they eventually admitted or divulged that they had obtained my contact details in a highly questionable manner, possibly stolen, that other companies including one that had sold me our beach lot and my car were possibly involved as well, that Ayala agents misrepresented themselves as calling on behalf of very senior Ayala executives, that they should not have been repeatedly calling me at home, after office hours and on weekends. They admitted it was inappropriate to continue to get calls after I had formally requested that my name be removed from their calling/mailing lists. I received letters of apology from all concerned, personal face to face apologies, and assurances that I would never be bothered by Ayala again. My contact details were to be expunged from their records. They were revamping the internal and agent rules for contacting potential clients. The brokers who featured most significantly in the mess were banned from selling Ayala properties. And two weeks later when I received yet another solicitation, that broker was immediately suspended for not having referred to an internal â€œblacklistâ€ or â€œdo not contactâ€ list. All in all, a satisfactory result and I commend the Sales Director, the CEO and the Board members who worked to correct this. Moral of the story, if you think you have been wronged, complain and insist on the issue being properly resolved. So many Filipinos do not bother to raise a proper stink, so we end up with crappy service as a resultâ€¦