This post is unbelievable. Unbelievable. Lightning has struck twice and seared a path right through Marketman’s head, again! The t-shirt in the photo above was a gift from a friend, who wrote in her accompanying note that “we saw this t-shirt at a shop and knew it belonged in your closet” – and it should be my daily uniform. I don’t look for these service situations, they find me. I refuse to be indifferent; it’s a sign that you are numb, have given up hope, that you accept the worst rather than clamor for the best. I have so far, remained utterly vigilant, albeit often frustrated, when ridiculous service situations strike me when I least expect it.
If you have been following this blog for several months, you will recall the time I ranted about how carrying most Philippine credit cards can and is more risky than carrying cash. Incredulous, but utterly true. Then if you went further along, you would have read about my incident with a Shittybank, where they exceeded approved credit limits on supplementary cards I have given my employees, in that particular case, allowing an employee to sign for nearly 100% more than his stated credit limit. The final chapter in that saga was the post on the conclusion, or so we thought, to the issue when the Shittybank refunded me over PHP20,000 due to their errors and system lapses. They even sent me a letter which stated in black and white “We are pleased to inform you that we have re-adjusted the credit limit on card XXX to YYY on October 11, 2006″. Rest assured that this was an isolated case and that a reminder has been issued to all concerned to prevent a repeat of the incident.”
So what happens today? My assistant, now extra vigilant with all our Shittybank dealings, tells me it seems his records indicate that one of my supplementary employee cards is now again above the stated limits. Worse, it is the exact same employee to whom this happened before. This time, his charges are now 50%+ over the credit limit YYY that is in black and white in a letter from Shittybank. Oh my gulay!!! What are the chances of that being ANOTHER bloody isolated incident? I can’t win a Mercedes when I have several tickets out of 10,000 in a tambiolo, but I get screwed by Shittybank for the same reason and the same card twice in 3 months out of over 1,000,000 of their cardholders??? Is that luck or what? Have I just created a natural magnet against stupid service situations? Will there be no end to this rampage on moronic service slip-ups??? I immediately called the bank and was told they would look into it. I called the AVP who handled my case the last time and left a message. They have not responded in the past 5 hours; must be a really complicated situation if they can’t answer a simple set of questions after 300 minutes of investigation and rumination! Let’s just say they will have a hard time weaseling their way out of this one. And since I never got around to my newspaper advertisement on Shittybank before the holidays, this is a good reason to get that back on track. Let’s see what they say…